Workplace Experience Coordinator, Cleo AI
6-month FTC
4 days a week in office
AI personal finance assistant
Posted today
AI personal finance assistant
501-1000 employees
Posted today
4 days a week in office
501-1000 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- You have some experience in an office, hospitality, retail, or customer-facing role (internships or part-time roles count)
- You’re organised and detail-oriented, with the ability to manage multiple tasks and stay on top of day-to-day responsibilities
- You have a positive, helpful attitude and enjoy supporting others
- You’re a clear communicator and comfortable asking questions or escalating when needed
- You’re proactive and take initiative, even when working on smaller tasks
- You’re comfortable using basic tools (e.g. Slack, Google Workspace) and open to learning new systems
- You’re interested in workplace experience, office operations, or employee experience, and motivated to grow in this area
- Onsite Tues-Fri, Hours 8am-5pm
What the job involves
- We’re looking for a proactive and organised Workplace Coordinator to join our team. You’ll support the day-to-day running of the office and help create a welcoming, well-organised environment where our people can do their best work
- This is an entry-level role within the Workplace Experience (WEX) team, ideal for someone early in their career who is eager to learn and take on a variety of operational and employee experience tasks. You’ll work closely with the WEX, People, and IT teams, supporting office operations, onboarding, and in-person experiences
- You’ll play an important role in keeping things running smoothly — from maintaining office spaces and supporting events to helping deliver thoughtful employee experience moments. You’ll build strong foundations in workplace operations while developing the confidence to take on more ownership over time
- You’ll support the day-to-day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment
- You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in-office experience
- You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use
- You’ll support the setup and delivery of in-office events, team activities, and workplace initiatives
- You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first-day experience for new joiners
- You’ll contribute to employee recognition efforts, including cards, gifts, and small “surprise & delight” moments
- You’ll respond to workplace requests and tickets, providing support on basic queries and escalating more complex issues when needed
- You’ll support the team with data tracking, simple reporting, and administrative tasks
- You’ll contribute to small projects and lower-complexity initiatives within the WEX team, building confidence and ownership over time
- You’ll communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.7m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Primary caregiver: 18 weeks at full pay / Secondary caregiver: 6 weeks full pay, 6 weeks half pay (dependant on tenure)
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Learning & development training platform
- Mental health support via Spill
- Company-wide performance reviews every 4 months
- We’ll cover your OpenAI or Claude subscription
- Pension match up to 6%
- Life assurance
- 25 days annual leave + an extra day for every year you’re at Cleo (up to five accrued days)
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
Finsbury, London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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