Site Reliability Engineering Manager, Daxko

• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Three (3) to five (5) years of experience managing globally distributed team members
• Three (3) to five (5) years of experience in a site reliability engineering capacity
• Solid foundation in the following technologies:
• Linux
• Web Servers (NGiNX / PHP / Traefik / F5)
• Virtualization Technologies (VMWare)
• Cloud Platforms (AWS, Azure)
• Containerization Systems (Docker, Kubernetes, Dynos)
• Caching technology (Redis / rabbitmq )
• Strong security mindset and experience implementing security controls
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate

Desirable

• As a Site Reliability Engineering Manager, you will manage all production assets for each product
• Your responsibilities include: batching, upgrading, deploying new servers, organizing the team's workload, supporting engineering efforts, compliance, uptime, and performance monitoring
• You’ll be responsible for prioritizing, organizing, and leading your team's execution of all work
• You'll assess operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external
• Set and help the team understand performance targets and goals
• Evaluate and provide real-time feedback on performance
• Train and/or ensure that the team is properly trained for their specific roles
• Coordinate on-call rotation
• Coordinate training for staff
• Assist in resolving emergencies, such as infrastructure or software outages
• Manage headcount and make staffing decisions related to new hires and terminations
• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to ensure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity
• Manage on-call rotation among team members
• Have budget responsibilities, including ensuring fiscal responsibility for hosting and software licensing