Site Reliability Engineer, Salesforce

• U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role
• A related technical degree required
• Systems engineering experience in enterprise scale internet service engineering or support role
• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
• Strong understanding of monitoring security systems and administration
• Strong Communication skills (Written and Oral)
• Past experience in Incident Management and good understanding of ITIL service operations
• Willingness to work in a 24/7 team managing large data centers
• Be available for shift work and being on call if required
• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
• Understand and have experience with writing scripts in Python, Go, or other languages
• Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan
• Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV

Desirable

• GovCloud Incident Response (GIR) maintains the current infrastructure with daily alert response, smart hands, and incident management; including retrospectives and following up on long-term remediations
• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
• Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
• Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
• Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
• Passionate about solving technical issues and customer concerns with other technical staff as the need arises
• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
• Ability to operate in the fast paced environment and solve sophisticated issues quickly successfully balance multiple priorities
• Work to automate detection and resolution of recurring issues in the production environment
• Help create and improve current processes to reduce operations and engineering toil