Fraud & Risk Specialist, Vagaro

Salary not provided

+ Performance-based bonuses. $32.00 - $33.00 Per Hour

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (Pleasanton, CA)

Business management software for salons, spas, and fitness studios

Be an early applicant

Business management software for salons, spas, and fitness studios

501-1000 employees

B2BEnterpriseInternal toolsMarketingPaymentsSaaSMobileWeb Design

Be an early applicant

Salary not provided

+ Performance-based bonuses. $32.00 - $33.00 Per Hour

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (Pleasanton, CA)

501-1000 employees

B2BEnterpriseInternal toolsMarketingPaymentsSaaSMobileWeb Design

Company mission

To help small businesses and independent service professionals reach their objectives by bringing technology solutions that foster growth.

Job

Company

Role

Who you are

Excellent written and verbal communication skills
Proficiency in Microsoft Office applications
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude and strong interpersonal skills
Problem-solving mindset with the ability to research and resolve complex issues

Desirable

Adaptability and reliability in a fast-paced environment
Experience in fraud prevention, risk analysis, or merchant processing
Knowledge of compliance areas such as AML, PCI DSS, and card network regulations
Familiarity with risk tools such as Plaid, EverC, and Cybersource
Background in payment processing, chargebacks, or fintech environments
Experience supporting e-commerce or high-risk merchant industries

What the job involves

Reports To: Fraud Prevention Supervisor
Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team
The digital fraud landscape is evolving rapidly, and we’re committed to protecting our merchants by identifying and mitigating risks before they impact business operations
In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements
You’ll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company
Monitor daily transaction activity to identify unusual patterns or potential fraud
Investigate suspected or confirmed fraud cases and recommend appropriate actions
Perform KYC and compliance reviews as needed to support merchant onboarding
Research and validate businesses to assess risk level and eligibility
Use fraud detection tools such as Plaid, EverC, and Cybersource to support investigations
Stay informed on emerging fraud trends, risk indicators, and compliance requirements
Collaborate with internal teams to ensure alignment of fraud, risk, and compliance practices with business goals
Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
Assist internal departments with fraud-related questions, transaction reviews, and risk mitigation
Provide clear communication and recommendations to support balanced merchant experiences and company risk controls
Other duties as assigned

Our take

For over a decade, Vagaro has been providing salons, spas, and fitness studios with a full suite of business management and payment processing tools, including payroll, payments, bookings, and marketing. Hitting Unicorn status back in late 2021, there has been surprisingly little fanfare around the company, which crept up on the market to secure an international footprint across the UK, US, Australian, and Canadian markets

Benefitting from an upswing in business during the pandemic, when its salon and fitness clientele were obliged to double down on digital transformation, Vagaro has won the trust of a strong and extensive roster of independent professionals, and in a time of crisis for the sector proved itself to be business-critical. This strong reputation will help ease Vagaro's planned expansion into other regional markets, as it grows its operations into the future.