Senior Onboarding Strategy & Operations Manager, Dandy

• 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment
• Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams
• Track record managing complex, cross-functional programs from conception to flawless execution
• Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff
• Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes
• Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams
• Strong operational and analytical thinking; skilled at process design, improvement, and standardization
• Comfortable in fast-paced, ambiguous environments, balancing multiple priorities

Desirable

• We are seeking a strategic and analytical Senior Manager, Onboarding Strategy & Operations to lead the operational backbone and enablement infrastructure of our global Training organization
• This role ensures trainers and training programs operate at peak efficiency, training content is scalable and effective, and global training operations are fully ready to support rapid international expansion
• You will oversee pre-training readiness, global training operations, instructional design and enablement, and cross-functional initiatives that drive speed to first order and ensure every trainer and customer succeeds globally
• This role combines strategy, analytics, operations, and people management in a fast-paced, high-growth environment
• Training Operations & Readiness: Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order
• Strategic Initiatives: Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives
• Data & Insights: Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness
• Enablement & Content Oversight: Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards
• Process Design & Improvement: Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution
• Cross-functional Partnership: Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding