Due Diligence Agent, Wise
26 - 27 USD Hourly
More information about location
1-5 days a week in office (Alterra Parkway, Austin)
Money without borders
Be an early applicant
Money without borders
1001+ employees
Be an early applicant
26 - 27 USD Hourly
More information about location
1-5 days a week in office (Alterra Parkway, Austin)
1001+ employees
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you
- This is NOT a remote role, this is a full-time hybrid role based in Austin, Texas
- Your verbal and written English skills are excellent (additional language skills are a plus)
- You can work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised)
- You are able to handle more complex activities with moderate variation. You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions
- You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels
- You have excellent interpersonal and communication skills, strong organisational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment
- You're punctual, independent, proactive and willing to get things done
- You have the ability to work in a diverse work environment which requires collaboration, partnership and transparency
- You are flexible to work in shifts. You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. (However, we work only 5 days per week/40 hrs.)
What the job involves
- We’re looking for Due Diligence Agents to join our Global Consumer Team in Austin, Texas!
- This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance
- The Due Diligence Agent is responsible for performing timely due diligence for consumer customers to complete the KYC process.
- You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics
- Perform Due Diligence on existing, new and/or potential consumer customers based on risk mitigation controls and certain trigger events
- Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested
- Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
- Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers
- Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies
- Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate
- Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services
- When warranted, be capable of drafting SAR narratives to report activity deemed unusual
- Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations
- Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies
- Support Wise in internal and external audits and regulatory due diligence process related queries reviews
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review
Application process
- Application review
- Preliminary Interview - 15-30 mins
- Final Interview with two Global Consumer Team Leads - 60-90 mins
- >> Please note that we do not accept answers which don’t have your own thoughts, anyone using external help/AI will not be considered for the role
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$24.6m
SERIES D
Total funding: $395m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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