Scaled Customer Success Manager, Rain
$65-75k
+ Equity options
Employer-sponsored financial wellness provider
Be an early applicant
Employer-sponsored financial wellness provider
201-500 employees
Be an early applicant
$65-75k
+ Equity options
201-500 employees
Company mission
To regrow individual freedom by giving people control over their income and finances.
Role
Who you are
- 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech is a plus
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
What the job involves
- As a Scaled Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain
- In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate
- Manage a high-volume portfolio of employer clients using a digital-first engagement model that balances efficiency with meaningful customer outcomes
- Establish trusted relationships with key customer contacts while leveraging scalable programs (campaigns, webinars, office hours, in-app engagement) to drive adoption and satisfaction
- Develop success plans and lifecycle touchpoints tailored for scale, identifying critical success factors and proactively surfacing insights across multiple accounts
- Collaborate with Implementation, Sales, Product, and Support to ensure a seamless customer experience while driving consistency across a broad book of business
- Partner with CS Ops and Analytics to leverage data for monitoring customer health, flagging risks, and prioritizing scalable interventions
- Contribute to the creation of customer-facing resources (knowledge base, videos, campaigns) that enable self-service and reduce repetitive support needs
- Capture and amplify client success stories to be used across scaled channels and for broader employer advocacy
- Act as the customer’s voice within Rain, providing feedback that influences product development and scaled CS strategy
Our take
Financial difficulties continue to be a leading cause of employee stress, and waiting for payday can cause periods of cash drought where workers are vulnerable to overdraft fees and predatory lending. Rain provides employees with access to an amount of their earned wage, which is reimbursed by employers per their regular pay cycle.
Although paying employees more often seems a solution to the payday problem, it is often too demanding for payroll departments, and brings associated costs that companies would rather avoid. Rain is free to employers who offer it as a benefit for their employees, and it integrates with payroll systems easily. Instead of paying high interest on a payday loan, employees pay a small fee for the transaction when they access pay before payday.
Rain is backed by Clear Haven Capital, a company offering balance sheet capital solutions for financial services. Clear Haven has invested in other ascendant fintechs such as Walnut and Torpago, making it a promising partner. Rain's impressive investment will fund its continued US expansion, further develop technology and infrastructure, as well as contribute to increasing marketing efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2025
$75m
SERIES B
Mar 2023
$66m
SERIES A
Total funding: $153.6m
Company benefits
- Remote work & a hybrid option for team members in our Nashville hub
- Flexible benefits package to fit your needs
- Opportunities for growth - we encourage employees to seek new passions within the company
- We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
Company HQ
Oakwood, Los Angeles, CA
Leadership
Alex Bradford
(CEO & Co-Founder)Co-founder of Mosaic and BIG. Former CEO/Founder at Voyager Global Advisors.
Gilberto Garcia Jr
(Chief Architect Officer, CTO & Co-Founder)Former Software Developer Consultant with Ascendant Compliance Management. Previously worked as Senior Scala Developer at Burner (Ad Hoc Labs).
Jen Terrell
(VP Employer Partnerships)Former VP Sales with Groupon. Worked at LivingSocial for 5 years including as Head of Local North American Sales division.
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