Head of Risk Vendor Management, Stripe

• We are looking for someone who is passionate about both risk mitigation and the user experience - and who possesses a deep understanding of vendor and outsourced operations
• At least 10+ years of direct people management experience
• 7+ years of experience leading vendor operations teams (preferably in high-growth technology companies)
• Excellent written and verbal communication skills
• Strong operational background and a track-record of making data-driven decision

Desirable

• As Stripe’s user base and global footprint grows dramatically, we are looking for an experienced leader who brings both strategic and operational abilities to lead our Risk Vendor Management team
• Our vendors provide a wide variety of functions: they support users across a number of contact channels such as email, chat and phone; generate sales and qualify leads; perform risk reviews; and execute a variety of back office functions
• You and your team are responsible for overseeing the vendor strategy for Stripe’s Risk outsourced operations and working closely with cross-functional leaders and operational teams across our Risk and Operations organisations
• As a leader of outsourced risk operations, you will guide the vendor management team to design and deliver incredible user experiences in collaboration with our cross-functional partners
• You will set clear goals and directions, and provide regular feedback on vendor managers' performance against their individual goals and strategic goals set for the Vendor Management team
• You will support vendor contracts and negotiations and hold the vendor accountable to high standards of performance by defining the KPIs and monitoring those metrics
• Stripe’s leaders transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• They help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
• Above all, leaders at Stripe ensure that the team members are happy, effective, and growing in their career and new work experiences