Presales Solutions Engineering Manager, Moveworks
West/Central
+ Equity + Bonus
More information about location
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
+ Equity + Bonus
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- Seasoned professional with over 8 years of hands-on experience in pre-sales customer-facing technical roles and/or pre-sales management roles
- Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions
- Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness
- Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible
- Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions
- Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs
- Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes
- Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations
- Comfort in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash)
- Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence
- Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives
- Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity
- Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience
- A coach through and through, but one who can pinch hit as needed at all levels of an opportunity
- Added benefit if experienced with Conversational AI technologies
What the job involves
- We are currently seeking an exceptional and motivated Presales Solutions Engineering Manager (SEM) to join our dynamic presales team
- As a SEM, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise and leadership capabilities to enhance our business scalability, develop our unique ICs, and ensure we are able to accurately forecast Moveworks’ expansion across all domains, industries, and regions
- In this position, you will be a guiding technical force
- Equipped with a profound understanding of the Moveworks platform
- Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the Presales team
- Your role will encompass crafting customized solutions, qualifying and developing ways of delivering compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients
- Additionally, this role blends technical expertise with strategic thinking, excellent communication skills, and difficult leadership conversations which result in the vision for what takes a company through Series D, IPO, and beyond, This optimization of our solutions, decisiveness, and yearning for scaling continuous improvement is what creates the best Solution Engineering manager, Presales Org, and company at large
- If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges through people management, then this is a unique opportunity to be at the forefront of the Conversational AI landscape
- Directly own the forecasting, execution, and technical qualification of deals for your region(s)
- Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives
- Leverage your technical expertise to refine innovative solutions to solve our customers' business problems and scale them through our team
- Collaborate directly with economic buyers on deals, coaching your team to engage with architects, developers, administrators, and other technical points of contacts to achieve a technical win
- Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements
- Evangelize Moveworks through field, corporate, and regional marketing events
- Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing
- Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge, expertise, and specialty
- Execute these tasks in-person directly with customers for upwards of 25% of the time
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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