Strategic Partner Manager, Trustpilot
+ Bonus
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Experience in strategic partnerships, tech partnerships, or business development, with a proven track record of managing and growing high-value partnerships
- Partnership Network: Well-established connections within the SaaS ecosystem are essential
- Expert management skills in handling complex partnerships, including stakeholder management and KPI formulation to measure performance
- Skilled in pitching, negotiating, and closing partnership deals with high-impact partners
- Enthusiasm for data-driven approaches to problem-solving, innovation, and enhancing tools and integrations
- Comprehensive knowledge of Trustpilot’s technology ecosystem as well as the wider EMEA market
- Effective communication and collaboration skills with both product and commercial teams
- Possesses a keen ability to develop and present business cases that aid in informed strategic decision-making
- Self-motivated, and enthusiastic about Trustpilot’s mission and products
- Strategic thinker with a forward-thinking approach to problem-solving and innovation
- Comfortable working in a fast-paced environment and managing multiple priorities
- Willingness to travel up to 30% of the time for partner meetings, events, and industry conferences
What the job involves
- At Trustpilot, our mission is "Trustpilot Everywhere.""
- As a Strategic Partner Manager, you will be responsible for managing relationships and developing strategies for our top 100 EMEA partnerships, whilst identifying, presenting, and onboarding new significant partners for 2025 and beyond
- Your role centers on building and enhancing partnerships, influencing stakeholders, and implementing impactful strategies to drive integration adoption, unlock new revenue streams, and support market growth in priority regions
- By managing these relationships and driving the strategic roadmap, you will be instrumental in amplifying Trustpilot’s presence and ensuring sustained growth across the EMEA region
- Partnership Ownership: Take full ownership of the relationship lifecycle for the top 100 strategic partnerships in EMEA
- This includes contract negotiations, regular check-ins, quarterly business reviews, and identifying opportunities for enhanced collaboration and mutual growth
- Identify, pitch, and onboard new strategic partners in focus regions for 2025 and beyond
- Evaluate potential partners’ alignment with Trustpilot’s market goals and work to establish long-term, high-value collaborations
- Strategic Execution: Build and execute tailored partnership strategies designed to maximise integration adoption, uncover new revenue streams, and deepen Trustpilot’s impact in key markets
- Develop strategic account plans that reflect each partner's unique potential and goals
- Performance Management: Forecast partnership-driven revenue, integration adoption metrics, and other KPIs
- Regularly report progress, providing actionable insights to refine strategy and execution
- Market Expertise and Advocacy: Maintain a deep understanding of Trustpilot’s product offerings, value proposition, and competitive landscape
- Advocate for Trustpilot at relevant industry events, building Trustpilot’s reputation and expanding its network within the SaaS ecosystem
- Conduct regular meetings with existing partners to nurture relationships and monitor progress
- Develop and share enablement resources to train partners on promoting Trustpilot’s value and integrations
- Collaborate with cross-functional teams - including Marketing, Sales Development, and Training - to align on partnership strategies and ensure seamless execution
- Track and analyse partner performance against key metrics, identifying creative strategies to enhance value and improve outcomes
- Create and deliver partner-focused presentations to internal and external stakeholders, highlighting accomplishments, opportunities, and areas for improvement
- Lead initiatives to address partner feedback, optimising processes, and tools to improve the partner experience
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.1m
LATE VC
Total funding: $179m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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