Director of Client Success, Affirm
$211.3-300k
OTE
OTE earnings are dependent on location. + Employee stock purchase plan
More information about location
POS installment loans
Posted today
POS installment loans
1001+ employees
Posted today
$211.3-300k
OTE
OTE earnings are dependent on location. + Employee stock purchase plan
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 7-15 years of enterprise customer-facing experience, managing broad account portfolios
- 3-5 years of supervising account teams, including managers and individual contributors, as well as scaling teams
- Expertise negotiating complex commercials
- Strong relationship management skills, with the ability to influence outcomes and navigate large, matrixed merchant organizations
- Strong written and verbal communication skills; outstanding executive presence
- Excellent problem-solving and analytical abilities
- An obsession for getting the details right, balanced with a bias towards action over perfection
- Flexibility and willingness to travel internationally
- Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
What the job involves
- As the Director of International Account Management, you will own teams responsible for driving the adoption of Affirm across enterprise-level merchants in various geographies
- This position lives at the intersection of people and partner management and requires the ability to identify strategic opportunities; outstanding skills in relationship-building and program management; and, given the role’s high-profile nature, comfort in reporting out to executive audiences
- You will play a pivotal role in expanding Affirm to new markets
- As such, an entrepreneurial spirit will be key to your success
- You will need to establish best practices, scale teams and refine their structure, and be willing to work in a fast-paced environment where ambiguity is a constant
- This role reports to a Senior Director of Account Management
- Manage a portfolio of enterprise accounts against quarterly and annual targets
- Help foster strategic, long-term relationships with key partners. Manage customer health to ensure overall satisfaction and business results
- Frame strategic decisions and make recommendations
- Identify and prioritize goals, driving their execution to support Affirm’s long-term success in new markets
- Drive, oversee, and coach team members in commercial discussions and associated negotiations
- Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
- Drive alignment with other cross-functional leaders across various markets and time zones - including from Sales, Analytics, Product, Credit, and Marketing - to innovate and drive results
- Manage seven account managers, with room to expand
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
Share this job
View 97 more jobs at Affirm