Customer Insights Analyst, Flink
4 days a week in office
Grocery delivery service
Open for applications
Grocery delivery service
1001+ employees
Open for applications
4 days a week in office
1001+ employees
Company mission
To deliver organic fresh fruit, vegetables, and other groceries directly to the homes of customers, within 10 minutes, at supermarket prices.
Role
Who you are
- Product Owner for Data: You don't wait for a backlog. You identify the biggest opportunities for growth, pitch them to stakeholders, and own the roadmap from data ingestion to final strategic recommendation
- Technically Fluent: You are comfortable in the engine room. You write advanced SQL, you have knowledge of Python or R. We use a modern data tech stack (GCP, dbt, airflow, mlflow), so having experience with these tools is a plus
- Speak "Business": You can drill down complex technical topics to business stakeholders without losing the nuance. You are a storyteller who uses data to drive action
- Strategic Catalyst: You don't just answer questions; you proactively challenge the status quo. You act as a true analytics partner who actively shapes and influences company strategy
What the job involves
- In this role, you will not just report on what happened; you will define what happens next
- You will be an intellectual partner to our Marketing and Business leadership by building automated decision systems and reporting models that steer millions of euros in investment
- You will own the "Why" and the "How" of customer value
- Build the "Next Best Action" System: Move beyond static segmentation to an automated decisioning system that selects and delivers the optimal next customer interaction (reward, message, or recommendation) for each customer based on business priorities
- Solve the "Leakage" Problem: You will diagnose value leakage across the customer lifecycle, quantify the economic upside of closing those gaps, and translate insights into strategic levers. Rather than stopping at analysis, you will drive alignment on what must change (and why) to improve retention, reactivation, and long-term customer value
- Own the Full Data Stack: You won’t be blocked by dependencies. You will have the autonomy to own the entire data journey - from ingesting and curating raw data to producing final analytical outputs - ensuring your insights are built on a foundation you fully understand
- Steer the Business with "Hard" Metrics: Translate fuzzy concepts like "customer experience" into rigorous economic trade-offs (e.g., modeling the exact cost vs. retention impact of availability and service levels) to guide executive decisions
- Elevate Experimentation: Design the testing framework for our most critical strategic bets. We don't just want to know if it worked; we want to know why, using uplift modeling to measure true incremental impact
Our take
Online grocery delivery services in Europe range from early supermarket-specific services to the more recent success of mobile food-ordering applications. However despite their proliferation grocery delivery services still face long waiting lists and logistic bottlenecks, with faster solutions coming with a compromise on the range and quality of products.
Flink provides an online website and mobile application for the delivery of fresh fruit, vegetables, and other organic-quality groceries to European homes. The company provides its services to over 100 different European cities across Germany,and the Netherlands and claims that its grocery deliveries are provided at supermarket prices within 10 minutes of ordering.
Flink is one of the few remaining independent grocery delivery startups in Europe, with most of the others either having been acquired or shut down. German rival Gorillas for instance ate through its initial investments and was taken over in 2022. Flink has been playing a more conservative strategy, aiming for more steady growth, but had to receive a fresh investment round of 100 million euros in 2024 to help it outlast competitors. Rumors of a potential merger with competitor companies indicate the lengths that Flink is going to maintain its dominance in a market that, at present, is suffering from lower demand and higher costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
346% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$122.5m
LATE VC
Apr 2024
$118m
LATE VC
Total funding: $1.5bn
Company HQ
Mitte, Berlin, Germany
Leadership
Oliver Merkel
(Co-Founder & Managing DIrector)Partner at Bain & Company. Co-founded Flink in December 2020.
Julian Dames
(Co-Founder & Managing Director)Consultant at Bain & Company before founding foodora, where they served as MD and Global CMO. Also served as CMO at Rappi.
Christoph Cordes
(Co-Founder & Managing Director)Began career at Adidas before becoming Manager Director at fashion4home GmbH.
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