Senior IT Operations Specialist, Waabi

• 6+ years of relevant experience
• Establishing and automating IT processes
• Managing SaaS applications at scale (e.g., Google Workspace, Slack)
• Linux system administration
• Managing office network infrastructure (Firewalls, Switches, AP’s etc)
• Familiarity with configuration management tools (e.g., Ansible, Terraform, Puppet, Chef)
• Shell scripting

Desirable

• Lead IT Operations at Waabi, fostering a collaborative and high-performing environment
• Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations
• Design, implement, and manage site disaster recovery plans, ensuring business continuity and data integrity
• Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure
• Manage vendor relationships, IT-related budgets, expenses, and assets
• Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests
• Design, configure, and maintain a high-throughput, on-premise network infrastructure
• Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems and networks supporting our AI development
• Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions
• Create and maintain a productive and secure working environment for staff, upholding company security standards and industry best practices
• Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Slack), ensuring their efficient and secure operation
• Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef
• This role may involve physical activities such as lifting and moving material up to 50 pounds, bending, stretching, reaching, frequent walking, and ascending/descending ladders and stairs, all within reasonable accommodation