Head of Payroll & EOR Operations, Papaya Global
Americas
Global workforce management and payroll platform
Open for applications
Global workforce management and payroll platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- This individual must have extensive knowledge in payroll operations, strong HR process experience, and a proven track record of managing complex operational teams at scale
- 10+ years of experience in operations, with a strong focus on payroll and HR services
- Minimum of 5+ years in a leadership role overseeing teams of 15 or more across different functions or regions
- In-depth payroll expertise, with a strong understanding of payroll systems, and global payroll compliance
- Experience managing Employer of Record (EOR) services or similar HR outsourcing models
- Exceptional leadership and communication skills, with the ability to inspire and develop high-performing teams
- Proven experience in driving operational excellence and process improvement in a fast-paced, global environment
- Strong project management skills with the ability to prioritize and execute multiple initiatives simultaneously
- Customer-centric mindset with a proven ability to manage escalations and deliver exceptional client service
- Ability to work collaboratively in an international, remote environment with multiple stakeholders
- Fluent in English; additional language proficiency is a plus
What the job involves
- The Head of AMER - Operations is responsible for overseeing and managing the operations for the AMER region, specifically focusing on our Payroll and Employer of Record (EOR) service verticals
- This leadership role entails direct oversight of team leads managing Payroll and Service Delivery teams across the region, ensuring top-tier service delivery, operational efficiency, and client satisfaction
- You will play a key part in scaling our service delivery processes, driving performance, and developing a high-performing team to support Papaya’s strategic goals
- Lead the AMER Payroll and Service Delivery teams, with direct management responsibility over the Team Leads for these verticals
- Provide mentorship and guidance to Team Leads, helping them to further develop their managerial skills and service delivery capabilities
- Ensure smooth coordination between Payroll and EOR teams to optimize efficiency and resolve cross-functional challenges
- Build and foster a culture of accountability, continuous improvement, and excellence in service delivery
- Drive operational strategies that improve efficiency, quality, and scalability across Payroll and EOR services in the AMER region
- Optimize workflows to ensure timely, accurate, and compliant payroll and EOR service delivery
- Ensure adherence to internal SLAs and KPIs, continuously improving performance metrics
- Act as a key point of escalation for complex service delivery issues, using strategic problem-solving skills to ensure client satisfaction and resolution of challenges
- Partner with Account Management, Implementation and data teams to deliver seamless support and solutions to clients
- Ensure client health and satisfaction by working with internal teams to resolve issues, deliver timely responses, and maintain exceptional service standards
- Work closely with global operations, HR, legal, and compliance teams to ensure that AMER region operations are aligned with company-wide initiatives and regulatory requirements
- Collaborate with product and engineering teams to ensure the operational needs of Payroll and EOR services are met and that systems are optimized for efficiency and compliance
- Identify opportunities for automation and process improvement within payroll and service delivery to enhance scalability and efficiency
- Lead key operational projects and initiatives within the AMER region, contributing to the global strategy
- Develop and implement new processes and frameworks to manage regional and cross-border complexities within payroll and EOR operations
- Apply now to join Papaya Global as the Head of AMER - Operations and lead our growing operations team toward continued success in payroll and EOR service delivery
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company values
- Empowering our employees
- Work as a team
- Think fast and act fast
- Diversity
Company HQ
Theater District, New York, NY
Articles
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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