Customer Success Manager, JOOR

Retail

$75-85k

+ Company performance bonus + Commission eligibility

Mid and Senior level

New York

More information about location

2 days a week in office

Wholesale fashion online marketplace

Job no longer available

Wholesale fashion online marketplace

201-500 employees

RetailB2BMarketplaceFashion

Job no longer available

$75-85k

+ Company performance bonus + Commission eligibility

Mid and Senior level

New York

More information about location

2 days a week in office

201-500 employees

RetailB2BMarketplaceFashion

Company mission

To help the entire wholesale industry thrive by creating one innovative ecosystem where all brands and retailers can easily exchange data to efficiently and profitably grow their wholesale business.

Job

Company

Role

Who you are

3-5+ years of experience managing accounts or owning a book of business required
+2 years of relevant work experience in SaaS or Strategy Consulting preferred
Excellent presentation, written, and oral communication skills
Strong negotiation and sales skills
Experience collaborating with cross-functional teams a plus
A proactive, strategic, consultative account manager
An ability to handle challenging negotiations that include upselling and cross-selling conversations
A scrappy go-getter

What the job involves

Develop a trusted advisor relationship with enterprise-level customers, ensuring all activities are closely aligned with the client’s business use-case and business strategy
Establish and oversee customers’ product adoption, training and development of best practices to continually drive incremental value and return on customers’ investment
Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
Drive increased engagement for new and existing customers
Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
Strategically expand our revenue in accounts through cross-sell and upsell opportunities
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
Drive new business growth through greater advocacy and reference ability of existing customer relationships

Our take

JOOR helps fashion brands and retailers make data-informed decisions quickly and creating meaningful efficiency across their supply chain.

The company currently works with over 325,000 retailers and 12,500 brands in 144+ countries. JOOR is even the first of its kind with roots all the way in China. Through its platform, JOOR offers free and paid tools to brands and businesses to help them collect and manage data and inform production, forecasting, and merchandising decisions.

The fashion industry generates trillions of dollars a year globally, so the supply chains that sit behind this are huge. By being an early entrant, JOOR has managed to capture as much as 75% of the market share in the luxury supply sections. The company's impressive growth and significant funding from top investors have enabled the company to expand its offerings to include B2B payment solutions and AI capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

53% female employees

-9% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Oct 2023

$25m

LATE VC

Jun 2021

$46m

SERIES D

Total funding: $107.2m

Company benefits

Access to Market Weeks to see the product in action
Dental and vision insurance
Work from home opportunities
Health insurance

Company HQ

Midtown South, New York, NY

Leadership

Kristin Savilia

(CEO, not founder)

Started her career at Macy's where she worked for 8 years and left as a Regional Director. Most recently President of XO Group, a large American media company

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