Enterprise Renewals Manager, Payscale
$141.8k
OTE
$105k
BASE
Compensation software & data
Open for applications
Compensation software & data
501-1000 employees
Open for applications
$141.8k
OTE
$105k
BASE
501-1000 employees
Company mission
To help organizations transform pay decisions from an uncertain compromise to a confident commitment.
Role
Who you are
- Experience in account management, customer success, or a similar field
- Strong communication, negotiation, and problem-solving skills
- Familiarity with CRM systems like Salesforce
- If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
- High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal
- Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc
- When it matters (usually no more than a few times a year) we take the time to gather for in-person events
What the job involves
- Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas
- This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests
- Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time
- Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate
- Address and resolve customer concerns related to renewals, focusing on customer retention
- Collaborate with account teams to prepare customer-specific renewal or termination documentation
- Validate and update customer contact information and secure necessary signatures
- Maintain detailed records of all renewal activities and relevant documentation
- Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles, which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives job seekers information on expected salaries for the positions they are interested in, along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and job seekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flexible paid time off (PTO)
- Paid holidays and floating holidays
- Company-sponsored volunteer hours
- Complimentary days off based on meeting company goals
- Comprehensive medical, dental, and vision, covered up to 100% by Payscale
- Life and disability insurance, covered up to 100% by Payscale
- Employee assistance program
- Flexible spending account
- Infertility benefits
- Company matched and immediately vested 401k
- Paid development hours
- Learning and development opportunities
- Regular pportunities to meet with executive leadership
- Annual remote work stipend for wellness or home office equipment
- 16 weeks paid parental leave
Company HQ
Pioneer Square, Seattle, WA
Leadership
Chris Hays
(CEO)Chris joined Payscale in 2024 as CEO. Prior to that, they spent nearly 8 years at ZoomInfo as the President & COO. They also spent 7 years at Inside Sales Team as a VP of Operations, and 10 years at Avaya as a Finance Director.
Lexi Clarke
(Chief of Business Operations)Lexi initially joined Payscale in 2020 as a Director of People, since then they have held various roles, becoming CPO in 2023. They previously worked in HR roles at Convoy, Redfin, Boeing, and One Kings Lane.
Kate Peter
(CCO)Previously a Global VP of Customer Experience at Anaplan, and Global Head of Customer Success at Harvard Business Publishing. They also spent 4 years at Gainsight in various roles, including Head of Enterprise Customer Success.
Peh Keong Teh
(Chief Product Officer)They have been at Symend since 2020, previously serving as President, CPO & CTO, now serving as an Executive Advisor. Previously they spent 3 years at Salesforce as a Senior VP of Marketing Cloud, 1 year at Oracle in product Management (Oracle Bare Metal Cloud), and 10 years at Microsoft in various roles, including Principal Group Program Manager (SQL Azure).
Philip Watson
(CFO)Previously the CFO at Paddle and a Portfolio Finance & Operations Director at Hg. They also spent over 7 years at ZoomInfo in various VP roles.
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