Principal Product Manager, Sunbit
Agent Experience & Artificial Intelligence
$160-200k
Plus stock options
Office located in New Jersey/New York, NY
Buy now, pay later technology platform
Be an early applicant
Buy now, pay later technology platform
201-500 employees
Be an early applicant
$160-200k
Plus stock options
Office located in New Jersey/New York, NY
201-500 employees
Company mission
To eliminate financial waste and pass the savings back to our customers and merchant partners.
Role
Who you are
- 6+ years in Product Management, specifically building and scaling modern digital products
- A portfolio of delivering high-quality software where stability and scalability were paramount
- Deep background in Conversational AI (Voice/Chat) and automated customer servicing
- Proven ability to own Business Outcomes and move needle-shifting KPIs
- An AI "Power User" who leverages LLMs and modern tech to 10x your own productivity
- Product-First Mindset: You are a "Digital Product Person" through and through. You understand how to build software that scales, how to manage a technical roadmap, and how to prioritize based on data-backed outcomes
- AI & Conversational Mastery: You have a track record of shipping AI-driven products, specifically in Voice and Chat. You understand the mechanics of NLP/NLU and real-time intelligence tools like Cresta
- FinTech Expertise: You have extensive experience in Financial Services or FinTech. You know how to build innovative digital products that navigate the complexities of a regulated industry
- Technical Fluency: You speak the language of engineering. You are comfortable discussing API contracts, system architecture, and technical trade-offs
- Design Thinking: You believe that internal tools should be beautiful and efficient. You use research and data to eliminate friction from every digital interaction
What the job involves
- REPORTS TO: Head of Product, Customer Experience
- We are seeking a Principal Product Manager to lead the strategy and execution of our digital agent experience, owning the end-to-end product lifecycle of internal platforms
- This role will bring a B2C/SaaS mindset to build high-performance, low-latency systems with intuitive, “zero-training” interfaces
- You will also drive the development of advanced AI-powered chat and voice solutions, moving beyond basic automation to deliver intelligent, empathetic experiences capable of handling complex financial transactions with precision and efficiency
- The Digital Platform Strategy: Own the end-to-end product lifecycle for the Agent Experience. You will apply the same rigor found in top-tier B2C or SaaS products to our internal ecosystem—focusing on performance, low-latency data, and "zero-training" UI
- AI Chat & Voice Products: Architect and deploy automated servicing channels that actually work. You will move beyond simple bots to build high-quality AI Voice and Chat Agents that handle complex financial transactions with precision and empathy
- Build It Right the First Time: We prioritize Quality over Quantity. You will be responsible for the architectural integrity and scalability of the platform. You value a clean, robust foundation over a high volume of low-impact features
- The Outcome (The P&L): You will partner with business stakeholders to define and own the OKRs that matter: Cost Per Interaction (CPI), First Contact Resolution (FCR), and AI Containment Rates
- Cross-Functional & Technical Diplomacy: You are the connective tissue between Technology, Operations, Risk, Compliance, and Legal. You ensure our digital products are "Compliant by Design" and technologically superior
Our take
Buy now pay later (BNPL) options have been a lifeline for consumers who need to make essential purchases but need a bit more breathing space to pay for them. Sunbit provides a BNPL solution to service providers, retailers and consumers, helping thousands of communities where traditional financing options have previously been the only route.
Sunbit disrupts the lengthy process of getting credit, utilizing its own proprietary machine learning technology to create personalized payment plans for each customer rather than relying on pre-approval based on a FICO score. Their 30-second approval process makes it an attractive option for retailers looking to increase sales, as customers can get an in-store decision. Payback has 3, 6, and 9-month flexible options, and the platform covers purchases of up to $10,000.
The company is looking to grow after an impressive financial investment in 2024 that reflects consumers turning to new payment options, such as BNPL. The funding is supporting its Sunbit no-fee credit card and embedded financing partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$130m
SERIES D
Sep 2020
$26m
SERIES C
Total funding: $211.2m
Company benefits
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- 401K Plan with Matching
- Cell Phone Stipend
- Commuter Supplement for LA Office eligible employees
- Casual Dress
- Monthly Lunches in LA HQ
Company HQ
Westwood, Los Angeles, CA
Leadership
Arad Levertov
(Co-Founder & CEO)Arad served in the Israeli Defense Forces as a Major for 5 years, before spending almost 5 years at Intel. They left their role of 6 years as COO of Enova International to co-found Subnit in January 2016.
Ornit Dweck-Maizel
(Co-Founder & CTO)Having spent 2 years as an Intel Software Developer, Ornit worked at superderivatives in R&D for 9 years. She co-founded Sunbit in 2016, serving since as CTO.
Tamir Hazan
(Co-Founder & Head of AI)Tamir undertook a PhD in Machine Learning and Computer Vision at The Hebrew University before co-founding Sunbit with Ornit, Arad, and Tal. They have been in Analytics since June 2017.
Tal Riesenfeld
(Co-Founder & Chief Revenue Officer)Tal served in the IDF before spending 2 years at HP in Strategic Marketing and 4 months at Google. They co-founded Eyeview in 2008, working there for 8 years prior to co-founding Sunbit in 2016.
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