Platform Operations Specialist, Proof Technology

• 1+ years of professional work experience in a related field (legal services, consulting, operations, strategy, analytics, tech, investment banking)
• Accustomed to documenting your work as you go and communicating with a cross-functional audience
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor servers and cross-functional teams
• Strong computer software and analytics skills
• Proficiency in spreadsheet software (e.g. Excel/Google Sheets)
• Proficiency with MacOS preferred
• Preference given to those on East Coast or in Eastern Time Zone

Desirable

• This role will be focused on managing all aspects of their market's success, through fast-paced agile work that drives local metrics and results
• You will execute on ensuring that Service of Process jobs are completed on the platform and within the law firm or pro se party’s deadline through data-driven strategies, hands-on management, and an eye towards continually making process improvements
• Flexing to address the needs of your geo and our service of process agencies and individual partners
• You will partner closely with cross-functional stakeholders to identify and resolve issues, develop internal and external policy, define best practices through process design, and capture efficiencies in the daily operations of the core business
• Service of process jobs are completed on the app, on time, and within the customer’s budget
• Grow and cultivate Proof’s server community
• Own the improvement of business operations by 1% daily
• Own the success of your market
• Quickly immerse yourself in the legal tech space with a special focus on the Service of Process and e-filing industry
• Ensure service of process and e-filing jobs are completed on the app, on time, and within the customer’s budget
• Focus on cultivating process server success through managing operations and user experience within a market
• Liaison between law firms and individual customers as they have their jobs completed through our platform
• Design local and national processes, policies, and product documentation
• Identify, solve, and escalate customer and tech issues and opportunities through documentation and quantifiable analysis
• Track performance against OKRs across the territory
• Plan and manage multi-city or state-wide initiatives
• Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
• Develop tactics and training to enable fellow operations managers and cross-functional teams to optimize their results
• Adapt any city or state-specific processes or campaigns needed in addition to or instead of scaled ones
• Collaborate with cross-functional teams, including Marketing, Customer Experience, and Product to achieve goals
• 70% Managing Jobs
• 10% Server Support
• 10% Strategic Initiatives (Launching markets, increasing server engagement)
• 10% Process Documentation & Product Support

• Application Deadline: July 5, 2024