Senior Product Manager, Clio

• Proven track record of having independently taken multiple products or features from ideation to a successful launch and landing
• Show a strong track record of meaningful accomplishments, even outside traditional work experience
• Operate with an entrepreneurial mindset; proactive, resourceful, and naturally take ownership
• Demonstrate strong curiosity and self-reliance; able to figure things out independently in ambiguous situations
• Think holistically about product, from user experience to pricing and internal tooling
• Apply systems thinking to connect workflows, tools, customer needs, and business outcomes
• Design and document key workflows, especially where documents and structured processes are involved
• Thrive in stretch roles and have successfully stepped up into more senior responsibilities

Desirable

• Document and legal related workflows are mission critical for any legal practice. Our customers generate, receive and review millions of documents every year. The entire justice system functions through the flow and exchange of documents. Lawyers need efficient and reliable ways to generate and review a wide variety of documents
• You will drive the product vision, strategy and roadmap execution for critical aspect of our Clio Work product globally
• You will also be responsible for coordinating with key stakeholders across the product ecosystem to enable powerful horizontal workflows
• This is a key area of investment for Clio and a cornerstone of our future growth
• As the successful candidate, we will rely on your tried, tested and well-honed product management skills to shape the trajectory of new products and features, as well as integrations with external products and partners
• You will be responsible for driving the success of the product, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market
• Product Leadership + Execution: In collaboration with your Developer and Designer counterparts (your triad) you will drive successful outcomes for customers
• Working from the overarching strategy set by leadership you will build products and features that make our customers’ workflows more efficient and productive
• You will be responsible for establishing key outcomes and metrics to drive our vision and mission
• You are able to operate successfully in a rapidly changing dynamic environment
• Cutting edge technology: You will envision how to leverage AI to radically improve the practice of law
• Strategy and Prioritization: You will drive customer and market research, identify opportunities in the Clio Work space, develop unbiased business cases and determine priorities that deliver significant impact for our customers and our business
• You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light
• Market and Customer Understanding: We truly believe that the success of our customers comes first so we have high expectations for Product Managers to be the expert on the user
• As such, the candidate is expected to develop strong relationships with our customers and to be engaged in constant communication with customers (existing, churned and prospect), as well as a deep understanding of the markets in which we operate will be expected
• Systems Integration: In partnership with Engineering, you will drive the unification of horizontal workflows
• Partnerships: You'll act as the product liaison for partnerships, focusing on the technical complexities and user experience considerations that come with integrating third-party services