Community & Advocacy Co-Op, Toast
Product Marketing
$25—$25 Per Hour
2 days a week in office
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$25—$25 Per Hour
2 days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- This is open to Juniors and Seniors and is a full time co-op
- This is a great opportunity to learn how companies build relationships with customers, create engaging experiences, and manage programs that drive customer loyalty
- Junior or Senior pursuing a Bachelor’s degree (Marketing degree is a nice to have)
- Strong written and verbal communication skills
- Comfortable engaging with people and building connections
- Curious, creative, and excited to learn
- Experience with event planning or community building is a plus
What the job involves
- As a Community & Advocacy Co-op on the Product Marketing team, you’ll support programs that bring customers together and strengthen their connection with Toast
- You’ll gain hands-on experience in community building, customer advocacy, and event coordination by working on initiatives for the Toast Community (think of it like a customer networking hub where restaurant owners and operators connect, share advice, and learn from each other), the Customer Advisory Board (CAB) (a group of customers who share feedback and help shape Toast’s future), and the Toast Community Awards (our annual program celebrating customers doing amazing things in their businesses)
- You’ll also help bring joy to our community through our Surprise & Delight initiatives, special moments where we celebrate and thank our customers in creative ways
- Create engaging content, drive conversation, and collaborate cross-functionally to deliver valuable resources and insights to customers in the online Toast Community
- Draft and proofread short updates, event invites, and customer stories to keep members informed and engaged
- Partner with cross-functional teams to create content that highlights customer success and community programs
- Help organize Surprise & Delight initiatives to celebrate our customer community in fun and unexpected ways
- Support the Customer Advisory Board (CAB), which brings together Enterprise through SMB customers to provide feedback and guide Toast’s roadmap
- Assist with preparation, note-taking, and follow-ups for CAB meetings (virtual and in-person), leveraging AI tools and processes to streamline follow-up and drive an AI-first approach
- Contribute to planning the 2026 Toast Community Awards and other customer-facing programs like Thrive and the Customer User Conference
- Support community-led virtual user groups by partnering with community leaders to plan, promote, and coordinate customer-led online events
- Track basic engagement metrics from community and program activities, and share insights with the team
- Research creative ways other companies build communities and recognize their customers
- Provide ideas to improve programs and keep customers engaged
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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