Operational Risk Manager, Mission Lane

• 5+ years experience in first or second-line risk, control, or compliance role in regulated industry
• 5+ years experience developing and improving risk frameworks and strategies
• Experience driving risk-based outcomes with tools like: risk registers, risk assessments, risk control matrices, business continuity plans, and incident response plans
• Experience influencing across role types (e.g. operations, tech) and leadership levels
• Experience solving complex, analytical problems using tools like Google Sheets, SQL, or Tableau

Desirable

• Mission Lane brings a customer-first mindset to all we do including our approach to risk management
• In this role, you will help us mitigate risk, maximize customer engagement with our products, and ultimately strengthen customers' financial health
• The operational risk manager will establish and support standards and governance mechanisms to enable risk-conscious decision making across the company
• The operational risk manager will partner with peer compliance, vendor management, customer journey, product, and operations managers to understand the intended experience, identify gaps in execution, and address those gaps
• The operational risk manager will own the core issue management process, coordinate issue response, and report to internal and external parties regarding risks and their status to influence corrective actions
• Become well-versed in intent and customer experience to effectively advise stakeholders
• Coordinate and execute risk assessments, collaborating with a diverse set of stakeholders on scoring and corrective action plans
• Document and monitor suite of controls to influence new controls and corrective actions
• Implement and enhance suite of risk and process artifacts
• Partner with teams to enhance controls, alerting, and response
• Own and enhance process for issue management (flow of work, system fields, reporting)
• Coordinate tactical issue containment and remediation
• Ensure company-wide adherence to issue response timeframes
• Escalate and document high severity issues for internal and external coordination
• Create process to track, manage, and influence action on outstanding action items from risk assessments and issue process
• Influence risk-based prioritization in local and cross-functional team roadmaps
• Influence a culture of risk-conscious decision making across the company
• Where warranted, lead projects to mitigate key gaps