Interim Business Operations Manager, OakNorth
+ Equity
Digital bank for business loans and savings
Posted today
Digital bank for business loans and savings
201-500 employees
Posted today
+ Equity
201-500 employees
Company mission
To serve and empower businesses in the Missing Middle, ensuring each and every one of them has the right tools, insights, and support at every stage of their growth journey with us.
Role
Who you are
- Experience in business operations
- Lead compliance audits, particularly SOC2 and ISO27001
- Knowledge of SCRUM, agile, Kanban and engineering best practices
- Project management skills
- Organisation
- “Get stuck in” personality
- Strong understanding of compliance frameworks, regulatory standards, and information security practices
- Ability to work cross functionally
- Excellent communication and relationship-building skills, communicating with both internal and external stakeholders
- Demonstrated ability to manage competing priorities in a fast-paced environment
- Knowledge of operational and security metrics, reporting, and risk management
- Must be very organized, analytical, and structured
- Strong governance-orientation to ensure processes are followed
- Experience in fintech or regulated industries
- Familiarity with compliance tools like Vanta
What the job involves
- In a nutshell, the mission of a Business Operations Manager is to ensure our organisation maintains the highest levels of compliance and security standards by leading process management, audits, overseeing risk assessments, and driving continuous improvement
- Audit Management: Lead SOC 2 and ISO 27001 (surveillance) audits whilst driving continuous improvement and identifying areas for automation
- Process Management: Analyse, document, and optimize business processes. Collaborate with cross-functional teams to align operational objectives and remove bottlenecks. Documentation and facilitation of critical meetings and delivering key business projects
- Vendor & Customer Management: Oversee vendor onboarding and management process, classify vendors by risk level, ensuring appropriate certifications or assessments are conducted and manage customer due diligence requests
- Compliance Oversight: Maintain and update compliance and information security evidence, conduct risk and vulnerability assessments and enforce and improve policies
- Incident Management & Reporting: Manage incidents and prepare compliance and security status reports for the board of directors. Manage remediation activities and customer support
- Delivery Management: Leading Tech and cross functional ways of working, facilitating meetings and managing tech project management
Salary benchmarks
Our take
In an era marked by the ongoing cost-of-living crisis and unprecedented disruptions, many companies have faced formidable challenges. However, OakNorth has emerged as a beacon of support, offering tailored financial solutions to help businesses navigate uncertainty and thrive in a rapidly changing landscape.
As exemplified by its recent $22M loan to Sticks n Sushi, OakNorth demonstrates a keen understanding of the unique needs and aspirations of its clients. By providing flexible financing options and strategic guidance, OakNorth allows businesses to pursue growth opportunities and overcome obstacles with confidence. moreover, the bank's collaborative approach fosters strong partnerships built on trust, transparency, and mutual success, creating a dynamic ecosystem where businesses can flourish.
Committed to championing entrepreneurship and driving economic prosperity, OakNorth aims to redefine the banking experience and empower businesses to achieve their full potential. As a trusted ally in times of uncertainty, OakNorth embodies the resilience, agility, and forward-thinking ethos that defines the spirit of modern entrepreneurship.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
27% female employees
26% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2019
$440m
GROWTH EQUITY VC
Sep 2018
$100m
SERIES B
Total funding: $876.8m
Company benefits
- Equity. We want people to have a stake in the business so that all our interests are aligned
- 25 days holiday
- Personalised benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Company values
- One team: We work together to achieve our goals, whether it’s across teams, countries, departments or people in a room
- Right ambition: Success is better shared. We channel the right ambition as individuals to meet our collective goals
- Customer delight: Our customers drive everything we do. We go beyond satisfaction to deliver delight at every opportunity
- 10x: Better is good, ten times better is great. We set ambitious goals and work to deliver outsized results
- Momentum: We’re go-getters so we take decisive action, at pace. It helps us turn dreams into accomplishments
- Zero base: If it isn’t working, we start from scratch to produce the best solutions for customers and colleagues
- Say it how it is: We’re open and transparent with our stakeholders and encourage honest and constructive input from our team
Company HQ
Carnaby, London, UK
Articles
Leadership
Rishi Khosla
(Co-Founder & CEO)Previously co-founded Copal, a financial research firm which they scaled to 3,000 employees and sold to Moody’s Corporation in 2014.
Joel Perlman
(Co-Founder)Started their career as an Associate at McKinsey & Company before co-founded Copal Amba with Rishi.
People progressing
Joined OakNorth as an Operations Intern in 2018. They have since worked as an Operations Analyst/Associate and now serve as a Senior Associate.
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