Site Support Engineer, DXC Technology

Salary not provided

Android

Windows

Junior, Mid and Senior level

London

More information about location

Office located in Southwark St, London

IT services and consulting company

Open for applications

IT services and consulting company

1001+ employees

B2BArtificial IntelligenceConsultingCyber Security

Open for applications

Salary not provided

Android

Windows

Junior, Mid and Senior level

London

More information about location

Office located in Southwark St, London

1001+ employees

B2BArtificial IntelligenceConsultingCyber Security

Company mission

To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.

Job

Company

Role

Who you are

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
Knowledge and awareness of M365
Excellent communicator both face-to-face & over the phone
Administering Windows Share\File permissions
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Confident break fix knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision
Great attention to detail
Proactive mentality, and a will to improve

Desirable

Microsoft Certification (MCSE/MCSA/MCP’s)
Accredited in relevant manufacturers hardware qualification (HP)
Basic Network Knowledge (Patching, tracing switch information etc)
Service Now Ticketing System Experience

What the job involves

As a Site Support Engineer you will be supporting the onsite client with desk side support including (not limiting to):
Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
IMAC’s – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Working seamlessly within a team both in person and remotely, maintaining key communication with lead
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines
This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead

Salary benchmarks

Our take

Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.

DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.

DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.5)

Company

Company HQ

Ashburn, VA

Leadership

Mike Salvino

(CEO, not founder)

President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.

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