Customer Success Manager, Trustpair

• At least 4 years of experience in a Customer Success role with account management responsibilities
• Prior experience working with B2B enterprise clients as a main point of contact or account owner
• Experience in a B2B SaaS startup or scale-up
• Strong ability to manage multiple projects, stakeholders, and deadlines at the same time
• Excellent communication skills and the ability to explain complex topics clearly to a variety of audiences
• Strong interpersonal skills and a collaborative mindset to work effectively across teams and with clients
• Fluent in French and English

Desirable

• Trustpair is looking for a dynamic Customer Success Manager to join our Customer team and ensure the satisfaction, success, and growth of our European client portfolio
• As a Customer Success Manager at Trustpair, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term
• You will own a portfolio of European B2B enterprise accounts, build strong relationships with key stakeholders, and help drive product adoption, renewals, and expansion
• You'll have the chance to work with a variety of clients and users from Accounting and Finance teams to Procurement, IT, and C-level stakeholders, across domestic and international companies
• Reporting to Mathilde, you'll join our CSM Europe team in a Paris-based role under our hybrid remote policy. You’ll also work closely with Product, Account Management, Account Executives, Ops, and Revenue Excellence to make sure the voice of the customer is heard across the business
• Own a portfolio of enterprise accounts: You will be the main point of contact for a portfolio of European B2B enterprise clients, including senior stakeholders and C-level contacts. You’ll build strong relationships, ensure a high-quality experience, and act as a trusted partner throughout the customer journey
• Lead onboarding and customer journey management: You’ll support the successful onboarding of new clients and help guide existing customers throughout their lifecycle with Trustpair. You’ll coordinate projects across multiple stakeholders and timelines, ensuring smooth implementation and strong long-term engagement
• Drive product adoption and operational excellence: You’ll help clients get the most value from Trustpair by promoting best practices, monitoring account health and usage, and supporting product stickiness and platform adoption over time
• Identify growth opportunities and support renewals: You’ll identify upsell and cross-sell opportunities across your portfolio and contribute to renewal success, while helping the team maintain strong ARR performance and low churn
• Be the voice of the customer internally: You’ll gather feedback from clients and share it with internal teams, especially Product and Ops, to help improve our platform, processes, and overall customer experience
• Work across tools and systems: You’ll use tools such as Planhat, Notion, Intercom, Looker, HubSpot, Slack, Google Drive, and Forest Admin to manage your accounts and day-to-day work effectively
• Strong international development (current focus on Europe & the USA)
• Excellent business prospects: strong product, strong market fit, no client churn

• We usually respond within three days
• First call with Morgan, Talent Acquisition (30min)
• Experience interview with Mathilde, Hiring Manager (1h)
• Case study presentation interview with Mathilde & Yann (1h)
• Coffee fit with two members of the Trustpair team (30min)
• Final interview with Alexandre, Cofounder & Managing Director (45min)