Customer Support Associate, Wise

• You have strong verbal & written English and Spanish skills – you’ll be supporting English speaking customers, and working language at Wise is English
• You’re flexible. While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re an exceptional communicator. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will
• You’re open-minded. You’re comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can’t wait to be part of the team
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re ideally someone who has worked in customer support before (preferably in banking or finance), but we’re willing to work with the right person, whatever your experience. We’re looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you’re a great fit!

• Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise!
• Provide world-class customer support via email and phone channels for Spanish and English speaking customers all over the world
• Understand that making a customer happy is crucially important to a business’s success and make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

• Expected start date is April 8th or May 6, 2025

• Medical Insurance
• Health and Wellbeing Discounts
• 25 days holiday (excl. bank holidays) + 3 Me Days
• RSUs (Restricted Stock Units)
• 6 Week Paid Sabbatical
• Mobile Wiser - work remote for up to 90 days a year 🛫
• Parental Leave
• Pension and Retirement Plans
• Plus Many More!

Total funding: $395.9m

Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.