Manager of User Services, Lightmatter
$165-195k
+ Equity grants
Office located in Mountain View, CA
Light-powered AI computing
Open for applications
Light-powered AI computing
201-500 employees
Open for applications
$165-195k
+ Equity grants
Office located in Mountain View, CA
201-500 employees
Company mission
Lightmatter's mission is to build an engine that will power discoveries, drive progress, and redefine what computers and human beings are capable of.
Role
Who you are
- Bachelor's degree in a technology field or equivalent practical experience
- Demonstrated ability to design and implement user-centric IT processes and systems from scratch
- 7+ years of experience in managing IT services and user support in a fast-paced environment, preferably in a startup or high-growth company
- Strong understanding of IT best practices (ITIL) and industry standards
- Experience with IT Service Management (ITSM) software, onboarding/offboarding tools, and other relevant technologies
- Proficiency in using data and metrics to drive decision-making and measure success
Desirable
- Experience with AI-driven or automation-driven ITSM platform or Help Desk is a plus
- Knowledge of health and safety regulations
- End-user device management (laptops, desktops, mobile devices)
- Experience managing collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
- Experience with Identity and access management (IAM) systems (OKTA, Onelogin, etc.)
- Familiarity with basic networking concepts
- Excellent communication, interpersonal, and leadership skills
- A passion for delivering exceptional user experiences
What the job involves
- We're seeking a highly motivated and experienced Sr. Manager of User Services to build and lead an amazing workplace experience
- This is a critical role in ensuring a seamless and productive experience for all employees at our rapidly growing startup
- You'll have the unique opportunity to design and implement systems and processes from the ground up, leveraging best practices, AI, and cutting-edge tools
- Lead and manage all IT services for users and sites, onboarding/offboarding processes, and the help desk
- Develop and implement metrics-driven strategies to measure and improve the user experience
- Design and implement efficient and scalable processes and procedures for all aspects of the user journey, from initial onboarding to ongoing support and offboarding
- Partner closely with the Head of Infrastructure, InfoSec/GRC, and Enterprise Applications to ensure a cohesive and secure user experience
- Oversee the selection, implementation, and management of best-of-breed tools and technologies to optimize user services
- Champion the use of AI and automation to streamline processes and enhance user support
- Manage budgets and resources effectively to deliver high-quality services within allocated resources
- Stay up-to-date on the latest trends and best practices in user services and technology
- Hire, mentor, and manage the user services team, fostering a culture of collaboration and excellence
- Ensure compliance with all relevant policies and regulations related to user access and data security
Our take
Neural networks and CPUs are vital to AI solutions, but manufacturers have largely failed to maintain innovation in recent years. Lightmatter solves this problem by offering a next-generation computing platform powered by photonics (light waves).
Lightmatter offers a forward-facing platform for AI-building that acts as an alternative to traditional solutions. It works by replacing wired CPUs with a combination of photonics and new algorithms. Lightmatter's solution is not only faster, but it is considerably more sustainable, and it has the potential to drive the next generation of AI development.
As of 2025, Lightmatter has raised $850 million across six funding rounds and grown to a staggering valuation of $4.4 billion, a testament to growing industry demand for faster, more effective AI-building solutions. Lightmatter currently has three products on the market - Envise, Passage, and Idiom - and is poised to take on the incumbent chiplet industry with a photonics-based alternative.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2024
$400m
SERIES D
Dec 2023
$155m
SERIES C
Total funding: $822m
Company benefits
- Commuter benefit
- Happy hour -Spend time together and build friendships
- Generous vacation policy and holidays
- 401(K)
- Opportunity to learn from your peers and teach them what you know across electronics, photonics, machine learning, and more
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Nicholas Harris
(CEO & Co-Founder)Previously worked as an R&D Product Engineer at Micron Technology, and as a Postdoctoral Fellow at MIT.
Thomas Graham
(Co-Founder)Was an M&A Analyst at Morgan Stanley, and worked as an Agency Business Development Manager at Google.
Darius Bunandar
(Chief Scientist & Co-Founder)Worked as a Research Collaborator at Caltech, and was a PhD Candidate at MIT.
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