Complaints Administrator, Lendable
2-3 days a week in office
Profitable Fintech Unicorn - Lending Platform
Job no longer available
Profitable Fintech Unicorn - Lending Platform
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- The ideal candidate will have prior experience in an administrative role, with strong knowledge of using spreadsheets , customer databases, and email (preferably Google based)
- They will have experience of working in a highly regulated or legal environment with an excellent eye for detail
- You will be able to demonstrate good organisation, prioritisation and time management skills and be able to work under pressure with a high volume of data to regulatory deadlines following detailed procedures
What the job involves
- As we grow, we’re looking for a Complaints and Data Rights Administrator to support our complaints team to log, assign, coordinate, administer and process our data rights requests and customer complaints
- As an individual with a keen eye for detail and strong organisational skills you will manage a varied workload, prioritising tasks to support the wider Complaints Department
- You’ll work closely with the Complaints Team to support their work in resolving complaints about our loans, cards and auto-finance products ensuring that decisions are made with the individual customer in mind, understanding when to prioritise according to customer circumstances
- You will be responsible for general administration for the team, logging communications and data rights requests and complaints from customers and third parties from a variety of channels, verifying identities of data subjects to ensure requests are legitimate and comply with security protocols, issuing acknowledgements and other standard and regulatory communications, responding to customer enquiries and updating of customer internal records, processing data rights requests in compliance with data protection regulations and internal policies across all three UK products, Lendable, Zable and Autolend and ensuring these are completed within ICO timeframes, maintaining accurate records of all data rights and complaints activities and correspondence as well as any ad hoc administrative work across the wider Operations Department as may be required
Salary benchmarks
Our take
Lendable competes with banks, other lenders, and consumer finance companies to make finance and credit easier to access for all consumers. Streamlining the loan application process, the company cuts personalised rates and fund transfers from days to minutes.
Lendable believes it can win in this crowded field due to its market-best customer service and strong financials. Part of its success is due to its funding coming from institutional investors. Lendable originates and services its loans on behalf of institutional investors, but doesn't hold them on its own balance sheet.
Growing insolvencies will worry all lending platforms, but Lendable looks well-placed to weather any credit storm given its substantial debt financing. With fresh funding, this profitable fintech unicorn is poised to make credit access easier for consumers. And with the launch of two new products in the US, Lendable is certainly in a good position for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2022
$284.1m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $294m
Company benefits
- 💸 Best-in-class compensation, including equity
- 🏥 Comprehensive private health insurance (including dental, optometry and general wellbeing)
- 🎊 Multiple opportunities to socialise with your team and the wider company
- 💻 Equipment provided for you to do your best work!
- 🏠 You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas (hybrid)
- 🍲 Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
- 🚗 EV car scheme (Octopus)
- 🚲 Cycle to work scheme
- 🧮 Pension
- 🌴 25 days of annual leave - excluding bank holidays
- 🏋️♀️ 50% off gym memberships at Virgin Active and Nuffield (via Vitality health insurance)
Company HQ
London, UK
Articles
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
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