Regional Strategy and Operations Lead, Blacklane
$135-185k
+ Virtual Stock Options Plan
Carbon-neutral global chauffeur service
Open for applications
Carbon-neutral global chauffeur service
501-1000 employees
Open for applications
$135-185k
+ Virtual Stock Options Plan
501-1000 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- We are looking for a strategic, operations focused and data-driven Team Lead of Market Management to lead our New York operations
- You are comfortable with ambiguity and can derive strategy from it, enjoy operating as an owner and have clear execution ability, and have had experience with and are passionate about scaling operations
- Bachelor's degree in a relevant field (e.g., Operations Management, Business Administration, etc.), and 8+ years of experience in fast-paced operations strategy, business management, or management consulting, preferably in the mobility space
- Analytical Skills: High proficiency in data analysis, with a strong ability to interpret and act on data insights, and experience with data visualization tools (e.g. Tableau) and SQL (preferred)
- Adaptability: Ability to thrive in a rapidly changing environment and handle ambiguity with a positive attitude. Strong organizational skills and ability to manage competing priorities effectively
- Leadership Skills: Proven ability to lead teams and drive organizational change. Strong decision-making capabilities with a track record of motivating and inspiring teams to achieve ambitious goals
- Collaboration & Communication: Exceptional communication and interpersonal skills. Proven ability to build strong working relationships with diverse stakeholders and partners
- Strong project management skills and attention to detail
What the job involves
- This role will report to the Director of Market Management - Americas & EMEA
- Supply Strategy & Planning: Develop and implement strategies that drive supply growth.. Utilize market insights to identify opportunities and adjust tactics to remain competitive
- Driver & Rider Engagement: Develop and execute initiatives to enhance driver engagement, satisfaction, and retention. Prioritize the needs and safety of riders and drivers through innovative programs and operational support
- Operational Excellence: Manage and optimize the day-to-day operations of Blacklane in the region, ensuring our service meets and exceeds user expectations. Proactively resolve operational issues and implement new processes for continuous improvement
- Team Leadership: Build and lead a high-performing team, fostering a culture of innovation, collaboration, and data-driven decision-making. Coach, mentor, and develop the operations team to achieve their full potential
- Data Analytics & Optimization: Use data to understand key operational metrics, optimize processes, and drive strategic decisions. Leverage quantitative analysis to evaluate performance, identify trends, and enhance operational outcomes
- Cross-Functional Collaboration: Partner with Product, Marketing, Finance, and Policy teams to drive city-wide initiatives and campaigns
- Regulatory & Compliance Management: Work closely with local regulatory authorities and ensure compliance with city-specific transportation regulations
- Here’s what your journey at Blacklane could look like:
- 3 months:
- Immerse yourself in the business and role → Onboarding, meet key stakeholders, start to contribute
- 6 months:
- Build confidence in your role → fully own core tasks and drive measurable impact on team and company goals. Take ownership of projects, collaborate cross-functionally on initiatives that leave a noticeable mark
- 12 months:
- Scale your contributions and your expertise or leadership potential
Application process
- The Blacklane Hiring Process → Expected duration: 6 weeks
- 1. Application Review:
- Your CV and documents are being reviewed by our respective Talent Acquisition + Hiring Manager
- 2. Talent Acquisition Interview:
- A quick introductory chat to ensure the role excites you and matches your interests and skills
- 3. Second Round:
- Case Study/Technical Interviews/Peers Interview/Stakeholder Interview
- A deeper dive into your experience and the specific aspects of the role, emphasizing alignment with Blacklane’s goals and vision
- 4.Third Round:
- Executive Interview and if applicable Reference Check
- 5. Offer Call: Celebrating YOU in joining the Blacklane crew
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Alongside this, Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. It offers electric vehicle rides in more than 50 cities and countries and with recent funding, is ready to expand even further. Alongside this, it has announced a number of recent partnerships, signifying the company is in a very good place for future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$68.7m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $172m
Company benefits
- Personal development: Create a personal development plan. Set goals, learn new skills, and connect with a mentor to help you reach what you want to achieve. Budget for online courses, conferences, and books bolsters your learning journey
- Open feedback culture: Discover a company culture where open feedback and communication is valued. We offer monthly 1:1 chats with our C-level team members, as we believe feedback makes Blacklane a better place to work
- Virtual stock options: Take ownership of your work — literally — with our employee stock option plan. Shares vest over four years at no cost to you. Blacklane’s success is your success
- Flexible work environment: Your work and home lives should exist in harmony. With our hybrid model—working from the office, with flexibility to work from home—you and your team can find the balance that works best for you
- Social events: From Wednesday evening drinks at the office, to twice-a-year department events with budgets for every team, we offer plenty of opportunities to connect with your team and build relationships. And not to brag, but our company parties are legendary
- Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion
Company HQ
Schöneberg, Berlin, BE
Leadership
Dr. Jens Wohltorf
(Co-Founder & CEO)Previously spent 6 years as a Principal at The Boston Consulting Group.
Frank Steuer
(Co-Founder & Member of the Board)Previously co-founder and CTO of Firstfon and CTo of SemperLink.
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