Manager of Customer Operations, Glia

• 3+ years of experience in leadership
• 5+ years of previous experience in client-facing post-sales roles
• Willingness to work from the Vancouver office 5 days a week
• Excellent reading, listening, and writing skills in English
• High competency in communicating complex issues to both technical and non-technical audiences
• Ability to professionally and diplomatically address customer concerns and provide concise feedback
• Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions
• Experience supporting onboarding new members and creating new processes

Desirable

• This opportunity is more than just a management role – it's a chance to play a pivotal role in Glia Vancouver office
• As Manager of our Vancouver Client Engineering team, you'll build and lead our largest technical support engineering team in the Americas
• You'll ensure our enterprise customers' success with Glia's platform post-implementation by mastering both our technology and the art of technical problem-solving
• Develop a high-performing technical support engineering team
• Create the processes and culture that encourage rapid skills growth and career advancement
• Drive technical excellence necessary to meet our clients’ most complex technical challenges
• Make your mark on a fast-growing global tech unicorn
• Build and lead a high-performing, office-based, technical support engineering team
• Establish a culture of technical excellence and continuous learning
• Drive successful resolution of complex platform and configuration challenges
• Create robust processes for investigating and resolving technical issues
• Partner with Professional Services for smooth post-implementation transitions
• Ensure platform stability and optimal performance for enterprise customers
• Foster strong relationships with customer technical teams