Fraud Enforcement Manager, Etsy
Account Integrity & Security
$91-119k
+ Equity package, and an annual performance bonus
More information about location
Office located in Brooklyn, NY
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$91-119k
+ Equity package, and an annual performance bonus
More information about location
Office located in Brooklyn, NY
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- We're looking for someone who's passionate about proactively detecting account takeover (ATO) and fraud, minimizing losses, conducting in-depth investigations, improving our appeals and remediation processes and diving into data to spot trends
- 3+ years in account integrity/account takeover investigation and/or fraud prevention, a strong background in e-commerce, payments, or online marketplaces
- Proven expertise in investigating complex fraud which may span multiple typologies and evolving tactics. Strong analytical skills and excel at interpreting complex data, identifying trends, and drawing meaningful conclusions
- Hands-on experience using SQL and data analytics platforms like Looker or Tableau with a record of building dashboards and uncovering actionable insights
- Bonus points for understanding machine learning concepts and experience contributing to model improvement
- Outstanding communication skills with the ability to articulate complex issues clearly to both technical and non-technical audiences
- Proactive, meticulous, and problem-solving approach, comfortable working both independently and collaboratively in a fast-paced environment
- Ability to travel to outsource partner sites to support operations as needed
What the job involves
- As a key contributor to our fraud prevention efforts, you'll be at the forefront of keeping Etsy a safe and trusted marketplace!
- You'll work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations, all with the goal of making our defenses and customer experiences even better
- This is a full-time position reporting to the Director of Account Integrity & Security
- Account Reviews & Investigations: Conduct comprehensive reviews and in-depth investigations into accounts for security or integrity concerns. This means meticulously analyzing identity information, sign-in activity, user behavior, and all sorts of data points to identify and pinpoint fraudulent activity
- Trend Analysis & Insights: Proactively identify emerging trends, patterns, and vulnerabilities. This involves meticulous data analysis using Looker and SQL, using visualization, dashboard, and querying capabilities to translate insights into actionable recommendations for improving detection strategies and operational processes
- Measurement & Quality Assurance (QA): Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models. The feedback you provide and continuous contributions will be impactful to calibrations making sure everything is accurate and efficient. You’ll also focus on process improvement insights which drive continuous improvement to the member journey
- ML Ops Support: Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and ongoing optimization; bridge the gap between operational needs and model performance
- Support for New Product Launches: Act as a subject matter expert for new product launches and initiatives, assessing potential risks, providing input on design, and supporting the development of appropriate controls
- Operational Improvements: Constantly be on the lookout for ways for process efficiencies and operational improvements. This could involve leading or contributing to initiatives that streamline workflows, improve our tools, or simply reduce manual effort
- Documentation & Knowledge Sharing: Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies. Plus, you'll share your wisdom and provide training to new specialists and other team members
- Operational Enablement: Assist in developing and delivering detection training for frontline investigators. Build and maintain documentation, including workflows and trend insights, to improve team investigations and operational efficiency
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 21 more jobs at Etsy