Customer Experience Manager, Wavenet

Salary not provided

Junior and Mid level

London

3-4 days a week in office (Minories, London)

Managed service and security provider

Job no longer available

Managed service and security provider

1001+ employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Job no longer available

Salary not provided

Junior and Mid level

London

3-4 days a week in office (Minories, London)

1001+ employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Company mission

To provide simple, secure solutions to real business challenges.

Job

Company

Role

Who you are

Outstanding communication, organisation, and administration skills
A strong commitment to delivering exceptional customer service
Ability to juggle multiple priorities and meet tight deadlines with ease
Professional phone manner and polished interpersonal skills
Self-motivated with the ability to work both independently and collaboratively
Quick learner with a sharp eye for detail and accuracy
At least 2 years’ experience in customer experience, account management, or project management roles

What the job involves

As Customer Experience Manager, you’ll be the voice of the customer across Wavenet — identifying and solving pain points, driving retention and growth, and ensuring every touchpoint exceeds expectations. You’ll work cross-functionally with Sales, Marketing, Credit, Billing and more to make the entire customer journey seamless and successful
Conduct detailed account reviews to identify growth, upsell or service improvement opportunities
Introduce relevant sales leads to customers needing upgrades or support
Be the customer's voice within the organisation — advocating for their needs and expectations
Track and report on KPIs to measure the success of customer experience initiatives
Lead retention and growth efforts through account review and proactive engagement
Champion Wavenet products and services through professional, well-prepared presentations
Maintain clean and organised account records, keeping cluster sales leads fully informed
Build and nurture strong partner relationships via regular site visits and centre management meetings
Approach every interaction with professionalism, precision, and a focus on customer satisfaction

Salary benchmarks

Our take

Wavenet is one of the UK;s leading manged service providers, offering businesses everything from cloud and cybersecurity solutions to telecoms and intelligent networking. With over 22,000 customers, its helping organisations stay connected and ready for the future.

Following its merger with Daisy Corporate Services, Wavenet is now the UK's largest managed service providers (not to mention, it's also been named one of the UK's Best Workplaces in Tech). This coupled with strong partnerships puts the company in a very promising position for the future.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.4)

Trustpilot (4.8)

Company

Funding (1 round)

Aug 2015

$52.7m

GROWTH EQUITY VC

Total funding: $52.7m

Company benefits

Hybrid working
Electric car scheme
25 days' holiday: 28 days after three years of service
Referral bonus
Employee assistance programme
Cycle-to-work scheme
Company pension scheme
Enhanced maternity and paternity pay
Benefits platform: With exclusive discounts and offers
Living wage employer

Company HQ

Blythe Valley Park, Solihull, UK

Leadership

Philip Grannum

(CEO)

Initially joined the Wavenet team as CCO in 2018 and became CEO in 2024. Previously an Executive VP of UK at Interoute, an EMEA Managing Director of Cloud, Security & UC Services at Easynet Group, Director of Cloud & Managed Services at SCC, and CEO at Thus.

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