Product Manager, ServiceNow

• Relevant work experience with focus on usability and multilingual product development
• Familiarity with localization and accessibility evaluation tools and methodologies
• Knowledge of accessibility standards and guidelines (e.g., WCAG 2.0/2.1, ADA, Section 508)
• Knowledge of localization industry standards, tools, and best practices
• Ability to analyze data, user feedback, and market trends to make informed product decisions
• Proven track record of managing complex projects with multiple dependencies, timelines, and stakeholders
• Excellent collaboration skills, with experience working across different teams and departments to achieve common goals
• Understanding of customer needs and the ability to translate those into product features that drive customer satisfaction
• Strong written and verbal English communication skills, with the ability to translate technical details into clear requirements and communicate updates effectively to stakeholders
• Experience working independently with minimal supervision and guidance, handling multiple projects and tasks simultaneously

Desirable

• In this role, you will facilitate engagement around accessibility and usability of our products in target industries and global markets
• As a Product Manager, you will be responsible for prioritizing features, managing dependencies, and working closely with cross-functional teams to deliver accessible, multilingual features in product releases
• You will play a critical role in shaping ServiceNow Platform and Products to ensure that they meet the needs of global customers and provides a seamless user experience in multiple languages
• Evaluate customer needs, market trends, and internal stakeholder feedback to prioritize accessible features and capabilities
• Develop clear product requirements and specifications, ensuring that all stakeholders understand the feature scope, technical details, and user stories
• Gather and analyze customer feedback to identify opportunities for improving the product experience
• Use data-driven insights to make informed decisions about product improvements and new feature development
• Collaborate with engineering, design, localization, and other product teams to identify, manage, and resolve dependencies that impact the successful delivery of accessibility and globalization software features
• Work with engineering and release management to define release schedules, ensuring timely delivery of new features and functionality
• Track progress against release milestones and communicate updates to stakeholders
• Access customer needs and priorities, outline risks, evaluate cases, and construct remediation plans working closely with engineering teams
• Identify and implement best practices for product management, including agile methodologies and processes to streamline development cycles and improve time-to-market
• Champion inclusive software priorities in the region and actively promote communication to customers and internal teams regarding usability advancements in our products
• Develop experience working on initiatives with a global scope