HR Operations Associate, Wattpad
Canada
CA$60-70k
More information about location
Platform for sharing original writing
Be an early applicant
Platform for sharing original writing
1001+ employees
Be an early applicant
CA$60-70k
More information about location
1001+ employees
Company mission
Wattpad's mission is to create a world where everyone's story can be heard, and anyone can belong.
Role
Who you are
- The ideal candidate is highly organized, proactive, and comfortable managing a wide range of administrative HR responsibilities
- Korean fluency is strongly preferred to support seamless communication with global teams
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 3+ years of experience in HR operations, payroll, benefits administration, or compensation support, ideally within Canadian business environments
- Working knowledge of US and Canadian payroll and benefit regulations (CRA, CPP, EI, provincial laws)
- Experience working with HRIS and payroll systems (ADP strongly preferred)
- Familiarity with Total Rewards and compensation planning/administration is highly desirable
- Strong data analysis skills, including proficiency in Excel or Google Sheets for reconciliation, reporting, and trend identification
- Exceptional attention to detail and time management skills
- Effective written and verbal communication skills
- Ability to maintain confidentiality and exercise sound judgment
- Fluency in Korean is strongly preferred to support communication with global teams
What the job involves
- We are seeking a detail-oriented and motivated HR Operations Sr. Associate to support the day-to-day execution of payroll, benefits administration, total rewards, compensation planning, and HR operational tasks within our Canadian business entities
- This role reports to the HR Manager, Talent Operations, and works closely with the broader HR team—including People Experience, Payroll, and Stock Administration—to ensure the efficient, accurate, and compliant delivery of HR services aligned with overall business objectives and Canadian employment standards
- This is an excellent opportunity for a hands-on HR professional to grow within a fast-paced, collaborative environment
- Assist payroll team in accurate payroll processing for US and Canadian employees in compliance with federal and provincial payroll regulations (e.g., CRA, CPP, EI) by ensuring any payroll changes have been properly captured
- Review employee timecards, paid time off (PTO), and other payroll inputs to ensure accuracy and adherence to company policies including monthly and quarterly reporting for finance reconciliation
- Support retroactive pay adjustments, coordinate employee tax withholding forms, and address inquiries from government agencies as required
- Maintain payroll records and data integrity within ADP and other systems
- Partner with internal stakeholders and address employee payroll-related questions promptly and professionally
- Enroll new hires and eligible employees in US and Canadian extended health plans, group retirement savings plans, and fringe benefit programs within established timelines
- Regularly audit and maintain benefits data in HRIS to ensure compliance with benefit plan rules and regulations
- Serve as a primary point of contact for benefit-related questions from US and Canadian employees and managers
- Coordinate with external vendors and brokers for enrollments, updates, issue resolution, and renewals
- Support Total Rewards initiatives, including compensation planning administration and salary reviews
- Manage fringe benefit submissions and reimbursement workflows in accordance with Canadian tax regulations
- Facilitate clear communication between employees, managers, and internal approvers regarding fringe benefits
- Ensure timely and accurate reimbursement payments and reporting
- Reconcile health insurance claims and manage invoice submissions related to benefits administration
- Process payments for HR-related vendors, ensuring proper coding and allocation
- Perform monthly reconciliations for insurance and benefit expenses across Canadian business units
- Provide overviews of benefit offerings and onboarding tools as required
- Act as a point of contact for benefits and compensation-related onboarding questions
- Maintain and update HR workflows and procedures to maximize operational efficiency and compliance with Canadian employment laws and regulations
- Conduct data analysis related to payroll, benefits, total rewards, headcount, labor cost, and HR operations to support reporting, audits, and decision-making
- Collaborate with cross-functional teams (HR, Finance, IT) to drive process improvements and system enhancements
- Assist with internal audits and support ongoing compliance efforts in Canada
- Participate in ad hoc HR projects as needed
Application process
- Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom
Our take
Content is king and Wattpad has managed to create a platform that aggregates the most loved original writing content in the world, turning the traditional publishing industry on its head.
Where authors used to submit drafts to dozens of publishing houses in the hope of getting some eyeballs on their work, Wattpad opened up the process to millions of young authors by letting them easily submit their work, and fostering a community around their software that offers feedback and help.
The e-reading platform is now looking to double down on its strategy of taking its user-generated fiction and turning it into successful intellectual property upon which original series and movies can be based. However a significant challenge for Wattpad is in producing original, marketable content from its platform given the popularity of fanfiction, stories which are based on existing intellectual property.
Another challenge for Wattpad is the current economic conditions which have affected much of the tech sector and are not sparing digital publishing. Having shelved bold plans for the future it also laid off 15% of its workforce in March 2023. Having realigned for its current business needs however, it is now well placed to weather the current market downturn.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2018
$51m
LATE VC
Apr 2014
$46m
SERIES C
Total funding: $117.8m
Company benefits
- Full health benefits
- Career development & Mentorship opportunities
- RRSP matching
- Generous parental Leave top-up
- Flexible hours
- Regular hackathons
- Healthy snacks & drinks
- Your choice of hardware
- Monthly work-from-home allowance
- Beautiful offices in Toronto and Halifax
- Easy access to transit
Company HQ
St. Lawrence, Toronto, ON
Leadership
Allen lau
(CEO)Lau attended University of Toronto where he earned his bachelor's degree in electrical engineering followed by a master's in the same subject. Thereafter he briefly worked as a software engineer for Brightspark before founding his first notable company, Tira Wireless, a mobile development startup. He is also the co-founder of Two Small Fish Ventures, a fund that invests in Toronto and Waterloo-based early-stage internet companies with strong network effects.
Ivan Yuen
(CSO)Prior to Wattpad, Ivan co-founded FeedM8 and served as the company’s CTO. Before that he was one of the first employees of Tira Wireless, where he helped grow the technical team and developed new and emerging wireless technologies. Ivan graduated from the University of Waterloo with a degree in Computer Engineering and also earned an MBA from the Rotman School of Management.
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