Director of Partner Success, SpyCloud

• 7+ years of experience in Partner Success, Product Management, or Customer Success, ideally in a SaaS or cybersecurity environment
• Proven ability to work cross-functionally and manage diverse stakeholder relationships
• Strong technical aptitude, with the ability to collaborate on product integration, support, and use case alignment
• Comfortable balancing day-to-day execution with process development in a fast-paced environment
• Experience using operational metrics to inform decisions, track success, and surface areas for improvement
• Excellent communication skills, both written and verbal, with attention to detail and the ability to adapt to different audiences
• Startup experience or high-growth environment exposure is highly preferred
• Bachelor's degree (BA/BS) required

Desirable

• The Director of Partner Success plays a key role in enabling and supporting SpyCloud’s global partner ecosystem
• This role is responsible for driving day-to-day execution of partner success initiatives that contribute to long-term retention, product adoption, and mutual business value
• Operating under the guidance of the SVP of Customer Success, this position helps ensure that partners derive measurable benefit from SpyCloud’s solutions through structured engagement, process development, and cross-functional collaboration
• This is a high-impact, hands-on role ideal for someone who enjoys building scalable programs, solving complex problems, and collaborating across teams
• The ideal candidate brings a strong foundation in SaaS partnerships, a product-oriented mindset, and a passion for delivering partner outcomes through well-executed strategy
• Execute success plans that drive engagement, retention, and adoption of SpyCloud solutions across our global partner base
• Contribute to the development and improvement of support models, lifecycle processes, and success metrics aligned with company goals
• Build trusted working relationships with partner contacts, including product managers and technical leads
• Facilitate value-based conversations and usage reviews to ensure partners understand and maximize the impact of SpyCloud’s offerings
• Implement and refine partner-facing processes to support onboarding, success tracking, and proactive issue resolution
• Maintain key performance indicators and help report on partner health and program performance to internal stakeholders
• Collaborate with internal teams across Product, Engineering, Sales, Channels, Business Development, and Marketing to align on partner priorities
• Help translate partner feedback into internal insights that guide product and service improvements
• Identify gaps in current workflows and implement scalable solutions that enhance consistency and efficiency in partner support
• Assist in building systems to streamline the gathering and application of partner insights
• Partner with senior leadership to support broader partner ecosystem initiatives, including strategic enablement, growth programs, and joint planning
• Play a contributing role in scaling partner operations as SpyCloud expands its global reach