Associate Account Manager, Order
$70-90k
OTE
Procurement management platform
Job no longer available
Procurement management platform
201-500 employees
Job no longer available
$70-90k
OTE
201-500 employees
Company mission
To empower companies to make better and faster purchasing decisions.
Role
Who you are
- You have 2+ years in a Procurement or Operations role, and ideally have first hand experience with shopping for, ordering and accounting for items needed to help run a cannabis, health & wellness, or retail business
- You’re looking for something new, a chance to break into the tech space and share best practices from your real-life, operational experience
- You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day
- You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals
- You are highly organized, and when you say you’ll follow up, you do it
- You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball
- You’re a team player, but can work independently as well
- When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker
What the job involves
- Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
- Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations
- Interactions will include virtual screen shares, virtual calls, regular calls and emails
- Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
- Dig deep to understand clients’ business goals and educate them on how to leverage Order.co to best meet these goals
- Analyze your book of business and your clients’ spend patterns to identify risks of churn before it happens
- Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
- Get creative with strategies to educate and empower your clients with new product features and services
- Translate customer feedback into product improvements
- Monitor your accounts’ support & ordering volume and spend patterns, and escalate risk proactively
- Reporting directly to the Sr. Director of Customer Success, work together to surface & understand analytical trends for your Clients and areas of opportunity
Our take
Order (formerly known as Negotiatus) is a spend management system that offers a single platform for businesses to place orders, purchase supplies, track deliveries, and control their spending.
The company's innovative platform simplifies the historically laborious manual process of reviewing and remitting payment for hundreds and thousands of invoices to different vendors every month. Its blend of predictive applications and embedded fintech provides its users with tailored solutions up and down the entire buying process.
Its focus on branding and user experience is a fresh take on the typically dry business of spending and procurement management. While the company faces competition in the likes of Emburse Certify Expense and SAP Concur, it has set itself apart by operating within the new wave of SaaS+ business.
And the company is at the helm of some serious growth, whelping guide companies with nearly half a billion in annualized spend - including big names like WeWork, SoulCycle, Lume, and High Level Health. With a strong market presence and plenty of room to expand, Order is perfectly positioned to take things to the next level.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$25m
SERIES B
Jan 2022
$30m
SERIES B
Total funding: $85.6m
Company HQ
Flatiron District, New York, NY
Leadership
Zachary Garippa
(Co-Founder & CEO)Studied Finance and Economics at Boston College. Was Chief Sales & Marketing Operator and Brand Ambassador at Evelu.com. Joined Morgan Stanley Wealth Management in 2012, working as a Registered Client Services Associate. Co-founded Order in 2014.
Thomas Jaklitsch
(Co-Founder & CTO)Studied Computer Science & Computer Engineering at Johns Hopkins University. Co-founded BKi Sports, working alongside world-leading athletes, in 2013. Co-founded Blue Jay Boxes, an on-campus care package delivery service, in 2014. Was a Software Engineering Intern at Shopify before co-founding Order.
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