Design Lead, ustwo
£70-95k
More information about location
2+ days a week in office (Shoreditch, London)
Digital product studio
Be an early applicant
Digital product studio
101-200 employees
Be an early applicant
£70-95k
More information about location
2+ days a week in office (Shoreditch, London)
101-200 employees
Company mission
To help clients have confidence in a new future by creating breakthrough experiences.
Role
Who you are
- Proven experience leading design teams across end-to-end product builds, with a focus on delivering tangible impact and results
- Comfortable defining process and adapting it based on user context, confidence, and risk, embodying resilience and flexibility
- Experienced with platform-agnostic design systems, orchestration tools, and hybrid human-AI workflows
- Excellent communicator with clients, helping them navigate business complexity, make decisions, and progress with clarity and strategic guidance
- Calm, confident, and decisive under pressure, able to hold the big picture while fine-tuning interactions that truly resonate with users
- A strong point of view, high empathy, and judgment for what users feel, especially in emotionally sensitive domains
- Ability to craft user stories, scenarios, and branching emotional arcs across contexts, designing for ever more complex ecosystems of AI interfaces and multi-modal experiences
What the job involves
- Lead multidisciplinary teams through complex product challenges, from 0→1 and beyond, driving value and delight
- Frame problems clearly and define paths through ambiguity, turning uncertainty into momentum
- Leverage AI tools and workflows to enhance efficiency, accelerate production, and focus on crafting standout moments
- Guide the design of dynamic, adaptive systems, information architecture, and product UX strategy, ensuring flow and coherence across teams and contexts
- Drive stakeholder engagement, design direction, and delivery planning, acting as an arbiter of good taste
- Mentor senior and mid-level designers in systems-level thinking, high empathy, and confidence-building, fostering strategic specificity and collaborative skills
- Support and build strong client relationships by providing clear roadmaps, outlining outcomes, and facilitating confident decision-making as a trusted guide through complexity
Salary benchmarks
Our take
ustwo is a group of digital product studios where creativity and cutting-edge technology blend together to create award-winning solutions. With a focus on design and tech excellence, ustwo partners with clients to tackle challenges and transform ideas into tangible, impactful products.
At the heart of ustwo's process is a focus on the user. By understanding customers needs and outcomes, it crafts unique, innovative solutions that go beyond the ordinary. Driven by the belief that technology should improve lives, ustwo aims to bring joy and value to ever project it takes on, turning complex problems into simple, delightful solutions.
It's also a B-Corporation, standing for social and ethical responsibility, integrating these values into its work and relationships with clients. And it has an impressive portfolio, including major brands like LEGo, Fresenius medical Care, Go Go, Bots, and the Body Coach. Known for its groundbreaking work on mobile ticketing platform DICE and the cionic game Monument Valley, ustwo continues to push boundaries, striving to create fun, meaningful products that improve lives and inspire positive change.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Healthcare coverage
- Retirement savings
- Profit share
- Wellness & resilience benefits
- Inclusivity training
- People manager training
- Referral bonuses
- Annual growth & development
- Work from anywhere policy
- 10 weeks & 10K at 10 years
- 5 days vacation at 5 years
- 3 month sabbatical at 3 years
Company HQ
London, UK
Leadership
Nicki Sprinz
(CEO)Initially joined ustwo in 2014 as a Business Director, since then they have worked in a number of roles, becoming CEO in 2024. Previously worked as a Writer for the Guardian and freelance before working at NHS Health Scotland, Whitespace, and Made By Many.
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