Product Lead, Toast
Toast Partner Ecosystem
$155-248k
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$155-248k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- This role is ideal for a product leader who thrives in complex platform ecosystems, has deep experience building developer programs or partner marketplaces, understands data governance and AI-driven competitive dynamics, and excels at balancing openness with control
- You will work directly with senior executives to make foundational decisions about the future of Toast’s ecosystem
- 10+ years of product management experience with deep expertise in platform ecosystems, developer programs, or marketplace products
- Proven success defining strategy and shipping products that involve APIs, partner integrations, or complex multi-stakeholder environments
- Experience designing governance frameworks—especially around data access, permissions, AI constraints, monetization, or contractual controls
- Demonstrated ability to lead cross-functional initiatives without direct authority, influencing executives and technical leaders to drive alignment
- Strong strategic and analytical skills, with experience building multi-year product visions and detailed economic models
- A customer-centric mindset with deep empathy for developers, partners, and operators who depend on integrations to run their businesses
- Experience with SaaS platforms in commerce, fintech, marketplaces, or AI-driven systems
- Familiarity with restaurant, retail, or hospitality technology landscapes
- Background working with BD teams, legal teams, and AI/ML product surfaces
- Experience in high-scale environments, highly competitive platform environments
What the job involves
- As the Product Lead for Partner Ecosystem, you will define and execute Toast’s partner ecosystem strategy
- This is a highly strategic, senior IC role responsible for crafting the platform vision, formalizing our governance and monetization models, and driving cross-functional execution across R&D, DevRel, BD, Legal, and GTM teams
- You will shape how partners build on Toast, how we create mutually beneficial integrations, and how we unlock new value for customers in an AI-accelerating world
- Own Toast’s partner ecosystem product strategy, including governance guardrails for data access, write permissions, AI model protections, and monetization tiers
- Build and maintain the long-term product vision for developer experience, Toast’s Partner Marketplace, APIs and API reporting / logging tools, sandbox environments, and developer tooling that enables self-service onboarding and scalable throughput
- Translate the partner ecosystem strategy into a multi-year roadmap aligned with Toast’s broader product and business goals
- Prioritize investments that unlock partner throughput—from test environments to developer tooling to credentialing systems—while sequencing delivery to maximize revenue upside
- Partner closely with R&D leadership (Infra, DevRel, Data, AI) to scope, resource, and execute core platform capabilities
- Work with Business Development to define the overall commercialization and governance models, integration categories, partner tiers, and high-value segments
- Collaborate with Legal and Privacy to operationalize new API terms of service, AI restrictions, and data protection frameworks
- Ensure GTM teams (Partner Marketing, Support, Customer Success) have clarity on partner programs, benefits, and economic models
- Define monetization frameworks across API access fees, per-location scale fees, revenue share, and premium partner tiers—ensuring that partner success increases ARPU and profitability.Partner with BD and Corporate Development to create new processes for driving clarity on which capabilities Toast should build, buy, or partner for—including identifying when partners become M&A candidates through traction and ecosystem signal
- Represent the ecosystem vision internally with senior leadership and externally with partners, customers, and the broader industry
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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