Student Support Advisor, Avado
4+ days a week in office
Digital learning platform
Open for applications
Digital learning platform
201-500 employees
Open for applications
4+ days a week in office
201-500 employees
Company mission
To develop digital capabilities and confidence.
Role
Who you are
- Experience in a learner support, customer service, or administrative role (education sector desirable)
- Strong written and verbal communication skills
- Good organisational skills and the ability to manage multiple priorities
- Proficiency with CRM/LMS systems (HubSpot and Thought Industries desirable)
- Detail-oriented with a professional, solution-focused approach
- Collaborative mindset and willingness to learn
What the job involves
- Contract: 6 month FTC
- Hours: Full time (37.5 hrs/week)
- We’re looking for a Student Support Advisor to join our team and deliver outstanding service to our learners. You will be responsible for handling learner queries, providing timely and accurate information, and ensuring a smooth learner journey from enrolment through to completion.
- This is a hands-on role requiring excellent communication, problem-solving skills, and a learner-first mindset. You will work closely with colleagues across the business to resolve issues, maintain service quality, and contribute to a positive learning experience
- Respond to learner queries via email, phone, and the learning hub, ensuring accurate and timely resolutions
- Assist learners with navigating the LMS (e.g., Thought Industries) and troubleshooting common technical or access issues
- Support the completion of administrative tasks such as enrolments, withdrawals, and changes to learner details
- Follow established processes for handling queries and escalate complex cases to the Student Support Lead or Manager when required
- Maintain accurate and up-to-date learner records within the CRM (e.g., HubSpot)
- Ensure all communication with learners is clear, professional, and aligned with Avado’s tone of voice
- Monitor your own caseload to meet agreed service level agreements (SLAs) and response times
- Assist with routine reporting and updates to the support team on learner progress or issues
- Help maintain resources in the team’s SharePoint hub to ensure information is current and accessible
- Participate in regular team meetings, training, and quality assurance reviews
- Work with tutors, product, and curriculum teams to ensure learner needs are met
- Liaise with the Customer Service and Finance teams on learner payment, cancellation, or refund queries
Salary benchmarks
Our take
Avado offers practical programs for businesses to equip themselves with requisite digital knowledge, competency and behaviour in an attempt to fill the growing digital skills gap.
Since its conception in 2016, Avado has positioned itself as a key player in the digital learning space, delivering programs to thousands of businesses worldwide, including CNN, The Walt Disney Company, American Express and GSK. Its services have since become an industry standard given the quality, with the Department of Education employing Avado to run critical skills bootcamps.
With time, Avado has broadened its mission, recently partnering with BT Group to create FastFuture programmes to support thousands of adults from under-represented backgrounds gain employment skills. After recently anointing a new CEO, it will be interesting to see how else Avado will transform the industry moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years
- A day off on or around your birthday, and a birthday gift of your choice
- Discounts at 250+ retailers
- Free coffee from Caffe Nero or a pastry from Greggs, weekly, as well as a free film to stream monthly, AND heavily discounted cinema tickets
- Cycle2Work scheme, even if work is predominantly at home!
- Statutory pension and life assurance
- What we call ‘accountable flexibility’ that you can expect from a hybrid working environment, with an office in London and Birmingham to use in line with our business cadence
- Various opportunities to gain an immersive experience into the broad range of Avado products and proposition
- Virtual mindfulness activities on Mondays and Friday
- On-demand access to a professional business / executive coach
- Curated personal development and learning tools, courtesy of Magpie
- Periodic opportunities to give back by mentoring learners on our FastFutures diversity-focused employability programme
- Free access to a virtual GP
Company HQ
Shepherd's Bush, London, UK
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