Senior Engineering Manager, Salesforce

• 7+ years of software engineering experience with hands-on technical contributions
• 3+ years managing software engineering teams with track record of building high-performing cultures
• 2+ years managing distributed/remote teams
• Proven Agile/Scrum Master experience or project management experience
• Strong engineering background with database technologies (Postgres, Redis, Apache Kafka, or similar)
• Proficiency in object-oriented programming languages (Ruby, Go, or Python)
• Experience with AWS infrastructure and automated testing frameworks
• Demonstrated experience operating high-scale distributed systems in production
• Ability to debug, optimize code, and design automation solutions
• Excellent communication skills in async-first, globally distributed environments
• Strong customer-centric mindset and ability to eliminate ambiguity

Desirable

• The Senior Manager, Software Engineering role is part of our Heroku Data Services organization, reporting to the Director of Software Engineering. Heroku Data Services develops and operates cutting-edge managed datastore-as-a-service products built on Postgres, Redis, and Apache Kafka, managing one of the largest collections of databases in the world
• We are looking for a highly technical Senior Manager to lead multiple engineering teams. In this role, you will be both a strategic leader and technical participant, engaging in architecture discussions while building high-performing engineering cultures
• You'll guide distributed teams toward operational excellence, leveraging your engineering background and Agile/Scrum expertise to deliver scalable, resilient data platforms that empower developers worldwide
• Success will be measured by team performance, system reliability, operational excellence, and the career growth of your team members
• Provide line management for multiple engineering teams, including hiring, performance management, career development, and retention
• Participate in technical discussions, architecture reviews, and design decisions for database technologies, distributed systems, and operational automation
• Serve as an experienced Agile/Scrum practitioner, facilitating sprint planning, refinement, retrospectives, and continuous improvement
• Drive innovations that improve system scalability, robustness, availability, and security using telemetry and metrics
• Collaborate with Product Management and cross-functional leaders to deliver on shared roadmaps and business goals
• Foster an environment with autonomy and accountability where engineers can do their best work
• Oversee on-call rotations, operational readiness, deployment automation, and incident response best practices
• Champion code quality, maintainability, testing practices, and technical documentation across teams
• Build and sustain high-performing, collaborative cultures in an async-first, globally distributed environment