UK Cloud Support Engineer, Waltlabs

Salary not provided

Kubernetes

GCP

Python

Terraform

Grafana

JIRA

Google Workspace

Mid and Senior level

London

3+ days a week in office (Kings Cross London)

Application modernization & cloud migration

Job no longer available

Application modernization & cloud migration

21-100 employees

B2BEnterpriseSaaSCloud Computing

Job no longer available

Salary not provided

Kubernetes

GCP

Python

Terraform

Grafana

JIRA

Google Workspace

Mid and Senior level

London

3+ days a week in office (Kings Cross London)

21-100 employees

B2BEnterpriseSaaSCloud Computing

Company mission

To be a trusted partner for businesses as they navigate the complex world of cloud computing.

Job

Company

Role

Who you are

Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
Understanding of Google Workspace (admin experience a plus)
Familiarity with incident.io for incident tracking and management (of equivalent)
Proficiency in using JIRA for task management and support workflows
Strong experience working with observability tools (Grafana)
Strong troubleshooting and problem-solving skills in cloud environments
Understanding of cloud security and performance optimisation best practices
Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus
Excellent communication and customer service skills
Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable
Ability to work under pressure and prioritise tasks effectively
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

What the job involves

In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients
You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently
Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS
Provide support for Google Workspace
Manage and respond to cloud incidents using incident.io, ensuring timely resolution
Use JIRA to log, track, and prioritize support tickets and workflow tasks
Monitor and maintain cloud infrastructure for performance, reliability, and security
Collaborate with teams to identify and implement solutions to technical challenges
Assist in deploying, configuring, and optimising GCP resources
Create and maintain documentation for troubleshooting processes and best practices
Proactively identify opportunities to improve cloud environments and support processes
Support clients and stakeholders by providing clear communication and updates during incident resolution
Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing

Salary benchmarks

Our take

As legacy infrastructure quickly grows outdated and enterprises look to move to the cloud, the cloud migration services market is surging, growing by around 25% every year and forecast to be worth $500B by 2027.

WALT Labs (previously Root Level Technology) has been one company at the forefront of this movement. It first launched in 2012 as a hosting and managed services provider, but its pivot into cloud migration and app modernization solutions has proven a very wise one, especially considering that its customer now include the likes of PayPal and GAP.

Though still a small team distributed across the US and the UK, WALT Labs has been bootstrapped from the start and has grown in a sustainable manner. That being said, demand for the services it offers has never been higher, and the company’s rebrand indicates that its eyeing up a fresh growth phase.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

12% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 3 rounds)

Aug 2019

$0.3m

EARLY VC

May 2017

$1m

EARLY VC

Total funding: $2.3m

Company benefits

Private health insurance
Professional growth opportunities
20 holiday days + bank holidays (earn 1.5 days every 3 years)
Pension

Company HQ

Klein, TX

Leadership

Eric Sengbusch

(Founder & CEO)

Before founding WALT Labs they spent six years in charge of UBS, overseeing the company's transition from sales & marketing to software development.

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