Senior/Staff Program Manager, Collaborative Robots

• Are you an experienced Program Manager who thrives at the intersection of robotics, consulting, and customer success?
• Bachelor’s degree in Engineering, Business, or related field
• 8+ years of professional experience in program or project management, with at least 3 years leading customer-facing professional services engagements
• Demonstrated experience leading complex robotics, automation, or advanced technology design or deployment projects in healthcare, manufacturing, or related sectors
• Strong understanding of robotics systems, hardware/software integration, and deployment methodologies
• Exceptional communication skills—able to clearly convey technical concepts to non-technical audiences and vice versa
• Proven ability to build deep, trust-based relationships with enterprise customers
• Strong analytical and organizational skills, with a bias toward action and continuous improvement

Desirable

• We’re seeking a Senior/Staff Program Manager to oversee strategic consulting engagements for major enterprise accounts across Healthcare, Logistics, and Manufacturing industries
• In this role, you’ll work closely with our customers as we transform their operations on a path towards automation and robotics
• You’ll partner with others across the Cobot business to ensure the success of our largest and most strategic customers, building bridges across multiple projects and client locations, weaving together the overall strategy and finding opportunities for broader expansion
• Your work will involve balancing multiple stakeholders, leading complex engagements, managing customer success, and ensuring Cobot’s Flywheel professional services team overdelivers on our ambitious objectives
• You should anticipate challenges before they arise and bring solutions, not just communicating the problems
• This is a high-visibility role where your ability to build trust, communicate clearly, and drive execution will directly influence the success of our largest accounts
• Join us to reimagine the future of human-robot interaction
• Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction. We are working to realize a world where robots are a trusted extension of your surroundings. They work, adapt, and react around you. Not the other way around
• Strategic Account Oversight: Serve as the primary client-facing program leader for a portfolio of high-impact robotics consulting engagements, ensuring alignment between customer objectives and technical delivery
• Cross-Functional Leadership: Collaborate closely with the consulting team, as well as sales, product, and operations, to define scope, success metrics, milestones, and deliverables
• Execution & Delivery: Develop, maintain, and drive detailed project and program plans, ensuring on-time delivery within scope and budget
• Stakeholder Management: Build and sustain trusted relationships with senior customer leaders, providing clear status updates, risk assessments, and recommendations
• Risk & Issue Management: Identify potential risks, develop mitigation strategies, and drive issues to resolution quickly and decisively
• Process & Quality Improvement: Lead post-engagement reviews and implement process improvements to enhance efficiency and scalability across future projects
• Partnership Development & Expansion: Establish and look for ways to expand our role within key customer accounts, for both Flywheel and Proxie