Senior Field Operations Manager, Airbnb
EMEA, Services
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments
- Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth
- Meaningful experience leading a consumer-oriented and customer-centric business or brand
- Consumer-centric mindset and evidence of delivering world class product/service
- Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management
- Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards
- Expertise in market-level growth strategies, supply acquisition, and performance optimization
- A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation
- Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success
- Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives
- Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth
- Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges
- Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes
What the job involves
- The Supply Services team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values
- In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world
- As the Senior Manager of Field Operations, Services for the EMEA region, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization
- You will ensure alignment with Airbnb's overarching business goals, driving results across diverse markets while fostering a collaborative and high-performance environment
- Your leadership will be pivotal in navigating regional complexities, setting priorities, and guiding your team in adapting to market trends and shifts
- Build, lead and mentor a team of Market Managers across the EMEA region, driving operational excellence and accountability
- Curate a world-class community of hosts that share their passion with our customers
- Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies
- Ensure the alignment of local initiatives with broader business goals and performance metrics
- Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership
- Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations
- Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 106 more jobs at Airbnb