Fraud Analyst, Booking.com
Leading travel accommodation and experiences marketplace
Open for applications
Leading travel accommodation and experiences marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- They must have great communication skills to proactively influence relevant internal stakeholders (e.g. Customer Service, Legal, Technology, Finance)
- At least 4 years of knowledge and experience with regard to fraud domain (both analytical and case management) and at least 1 years of experience in mentoring and coaching people
- BSc, MSc or equivalent, preferably in Law, Computer Science, Criminology, Physics, Econometrics, Economics or comparable
- Strong analytical mindset, ability to use SQL, Snowflake, Google Sheet, Visualization tools to translate data to identify business problems/solution
- Excellent knowledge of scripting (Python/PySpark/R) and create notebooks for efficient querying. Able to perform code review and provide peer feedback
- Must have strong decision making ability and be self-disciplined
- Good and effective communication skills
- Self-starter and able to work independently and enjoys creating and implementing new initiatives
- Strong commercial attitude/business-driven and interest
What the job involves
- Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) is looking for a Fraud Analyst
- The goal of the Fraud team is to proactively protect, prevent, detect and respond to fraudulent behavior
- The team is responsible for managing security and fraud threats across the business operations globally
- Continuous improvement on detection and response capabilities is key
- The Fraud team is part of the Security department within Technology
- Fraud Analysts take ownership for an array of actions to address incidents for which they are held accountable
- Analysts coordinate and lead incidents/projects and drive innovation around this
- In addition, Analysts are expected to drive innovation and strategic focus and to influence the department and team to change their approach
- They support a positive and high energy level environment where they function as a force multiplier
- SME within the team, maintains consistency and quality across the team by performing quality reviews and providing feedback to team members
- Script coding using SQL, Python or other languages to develop data pipelines, clean and manipulate data and analyze big data sets
- Development of data pipelines using PySpark or Airflow, considering the data volume and complexity of each project
- Responsible for owning the design and delivery of parts of Data Analytics solutions based on business requirements, contributing to bringing them from the initial idea-generation phase to implementation with some supervision and support
- Support the team, assisting with PySpark issues, workflow scheduling, and performance
- Proposes and develops new tools to prevent, detect and respond to fraud, leveraging software development best practices
- Persistently undertakes exploration of new fraud threats and propose and/or implement controls and mitigation plans
- Ability to identify risks pertaining to campaigns run by the business and provide relevant feedback to the program leads
- Ability to handle and report fraud cases from start to finish
- Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud and security) as a first point of contact for all stakeholders. E.g. Legal, Customer Service, Finance, Partner Services
- Ability to drive complex projects with multiple stakeholders to conclusion with a high level of impact
- Contribute to or lead other projects which reduce fraud related losses while maintaining focus on a positive customer experience
- Work effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
- Use a combination of manual and automated tools to proactively analyze various data
- Design and build statistical models to forecast fraud trends and improve fraud detection and prevention capabilities
- Visualize and interpret data using tools such as Tableau, Grafana, Jupyter Notebook or similar
- Responsible for growing their own craft skills while leveraging data analytics for impact on well defined business problems
- Develop, initiate, maintain, and revise automated strategies and approaches for Booking.com’s fraud operations within the big picture of the organization
- Provide training and support by sharing outcomes of analyses about fraud trends and patterns to relevant staff
- Looks at awareness from a strategic level and seeks to address gaps
- Works with the Product/Engineering team to propose a new approach for fraud detection, new tooling requirements and process improvement
- Contribute to Booking.com’s growth through mentoring peers, interviewing, on-boarding and/or other recruitment efforts
- Able to perform independently with minimal support from the line manager
- Ability to perform well in a fast paced environment and positively adapt to change
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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