Sales Administrator, Bromcom
Office located in Bromley, London
Cloud-managed information & finance for schools
Open for applications
Cloud-managed information & finance for schools
101-200 employees
Open for applications
Office located in Bromley, London
101-200 employees
Company mission
To provide a single robust and cost-effective solution that removes the need for costly bolt-on products.
Role
Who you are
- This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
- Degree preferred but not essential
- Excellent Microsoft Word, Excel and IT skills
- Previous experience as a sales administrator and/or using a CRM system would be a plus
What the job involves
- The Sales Administrator is a central role in the sales process, supporting the sales team, processing orders and ensuring efficient operations
- Working closely with the Sales Administration Manager and the Data Manager, the Sales Administrator will provide administrative support, maintain accurate records and check data accuracy for orders
- The Sales Administrator will be a team player working with all teams in the Commercial Department and working closely with other teams such as Finance and Customer Care
- Order processing: manage the order process including creating orders, entitlements and sending order acknowledgements
- Work with accounts team where required to ensure orders are processed correctly
- Checking quality including data accuracy, other products ordered
- Follow up on Order Acknowledgements that have not been viewed by customers
- Customer enquiries: manage queries from potential and existing customers via email and inbound sales phone line
- Reporting: assist the production of weekly and ad hoc reports to support the Commercial Department
- Meet with the sales teams to add new information into the departmental report as required
- Provide additional data when events are completed to keep track of outcomes
- Share the sales activities with the heads of sales for each team
- Support the sales team with accessing information for reporting
- Sales team support: prepare sales proposals, help with general D365 queries and admin, provide demo accounts
- Support sickness absence procedure
- Manage demo accounts and get them refreshed when needed
- Assign a demo account when needed for the salesperson
- Add a copy of each demo account assigned in SharePoint. Support ad hoc data quality improvements projects
- Data quality projects: run ad hoc data quality projects e.g. updating customer contacts, checking legacy contract information
- Upsells: Create quotes and processing for upsells including DMS storage and unlimited SMS packages: Create a quote for an upgrade or add on and process once PO received
- Win/loss calls: carrying out win/loss calls with schools and reporting the feedback from these calls to support quality improvement
- Managing entitlements: manually adding any extra cases needed for example a blank system training case for brand new schools where required
- Action any requests from customer care explaining that entitlements are wrong for prehistorical accounts
Salary benchmarks
Our take
Bromcom has come some way since Founder Ali Guryen developed a wireless school attendance recording system in the early 1980s – then hailed as revolutionary. Nowadays, the company offers schools and multi-academy trusts (MATs) a range of cloud-based software solutions for attendance and assessment tracking, data management, finance, and budgeting.
While it would be presumptuous to label the company the leader in its field, its claim that 70% of the UK’s secondary schools use Bromcom for their cloud MIS is a serious indication of its position. Its landmark deal to supply its software to over 200 maintained schools in West Sussex is also testament to the company's scope.
The public sector – from which the majority of Bromcom’s customer base comes – has often been criticised for its slow digital transformation. However, the education sector has recently accelerated its migration to the cloud, which is good news for Bromcom which has been championing (and perhaps banking on) this move for a while.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Competitive salary package with uncapped commission
- Pension contribution
- 24 days annual leave (plus Bank Holidays), increasing to 28 after 5 years service
- Birthday off (fully paid)
- Employee Assistance Programme and Wellbeing service
- Hybrid / Remote working (depending on location)
- Training and Development
- Social Events - Bromcom has a number of social events throughout the year to help us keep connected, from our Summer BBQ, to our Christmas meal to name but a few!
Company values
- Loyalty
- Honesty
- Offering true value to the education sector
Company HQ
Bromley, UK
Articles
Leadership
Ali Guryen
(Chairman & Managing Director)Has been involved in Computer Science, Software Engineering & Development since the early 1970s, founding Bromcom in 1986.
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