Employee Relations Senior Manager, Grow Therapy
$172-192k
3 days a week in office
Tech-enabled mental health group
Posted today
Tech-enabled mental health group
1001+ employees
Posted today
$172-192k
3 days a week in office
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You have 7+ years of progressive employee relations experience
- You have a track record of driving thoughtful, innovative strategies and ideas that make ER work ever more impactful for the business, people, and culture
- You have experience with many different kinds of workforces (e.g., tech, hourly, hybrid, remote) and multi-state operations, ideally including building and leading ER at scale in a fast-paced, high growth, and progressive environment
- You believe the strong core ER skills are the expectation, not the differentiator – sound judgment, discretion, investigation expertise, deep understanding of employment laws, and the ability to influence across all levels come naturally to you
- You drive differentiation through your unique ability to think creatively, differently, and progressively about ER and the role it plays in driving performance and culture
- You are a framework thinker and deeply data-driven, building systems that proactively look for leading indicators and that allow us to prevent and de-escalate situations well before they become ER issues
- You’re highly independent with the ability to scale yourself as Grow scales
- You can work in a hybrid model (3 days/week) from Grow HQ in NYC
What the job involves
- As Grow’s first dedicated Employee Relations (ER) hire, you’ll build and lead the function from the ground up—including strategy, processes, policies, training, and tools—in close partnership with the Senior Director of Talent Activation, VP of People, and Co-founders
- We take a progressive, data-driven, results-oriented, and values-driven approach to ER—one that moves beyond traditional frameworks
- We're looking for a leader who shares this mindset and is eager to build and scale an excellent ER practice that is both strategically proactive and thoughtfully reactive, preventing and resolving ER issues with efficiency and deep care for people and the business
- Our vision for this department is to raise the bar for performance while protecting and stewarding our culture that is grounded in trust, empathy, and values-driven leadership
- You’ll help shape a workplace where expectations are clear, feedback is actionable, and people are supported and empowered to grow
- ER Philosophy / Strategy:
- Build and lead a function that balances foundational ER practices, Grow’s high bar for performance, and our deep passion for our mission and embedded values
- Define ER reporting and analytics strategy to drive thoughtful, values-aligned, and proactive feedback loops to Recruiting, People Business Partners, and managers / leaders across the company
- Act as a subject matter expert on employment law, compliance, and ER best practices, partnering with Grow’s in-house legal team and outside counsel whenever necessary
- Lead and continuously improve employee relations processes, documentation, and policies
- Processes:
- Lead and resolve complex and high-risk issues such as performance concerns, behavioral challenges, complaints, and policy violations
- Conduct sensitive investigations from start to resolution—including strategy, interviews, documentation, findings, and action
- Partner with People Business Partners, Legal, and People Ops on nuanced cases, providing coaching and recommendations
- Ensure proper documentation and compliance with legal and internal standards
- Serve as an escalation point and advisor for People Business Partners on performance and conflict resolution
- Policy:
- Review, create, and update People policies through the lens of performance management and investigations. Ensure consistent policy application
- Stay current on legal developments and compliance needs
- Provide input and consultative support, based on workforce trends, on the Employee Handbook and processes for accommodations, leave, and assist with immigration in partnership with Legal and People Strategy & Operations
- Tools and data:
- Obsess over ER metrics and trends to identify systemic issues and get out in front of those issues by recommending fixes via coaching, trainings, or programs
- Glean regular insights and report out on ER activity, outcomes, and opportunities for process improvements to inform Recruiting, People Business Partner, and People Strategy & Operations functions
- Training:
- Design and deliver ER-related training programs and ongoing support and education for our managers (e.g., investigations, documentation, managing performance, accommodations)
- Reinforce a culture of accountability, psychological safety, and values-based leadership
Application process
- Note: Please upload your resume in PDF format
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Grow Therapy