Senior Customer Success Manager, Persado
$100-130k
AI-driven content generation for enterprise marketers
Open for applications
AI-driven content generation for enterprise marketers
201-500 employees
Open for applications
$100-130k
201-500 employees
Company mission
To drive better societal outcomes by applying the power of AI and machine learning to an organization’s choice of words.
Role
Who you are
- 6-8 years of relevant experience as a Customer Success Manager, Customer Program Manager, Account Manager, at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers
- Consultative mindset in assessing business and strategic customer priorities
- Able to deliver results in a demanding and fast-paced environment that sometimes requires creative problem-solving skills
- Strong foundational understanding of the digital marketing ecosystem, including email marketing, display advertising, social, mobile commerce, etc
- Analytical and data-driven mindset and makes decisions with data including having a strong grasp of financial business value / ROI cases
- Experience in leading any number of customer interactions including status calls, building program presentation decks, and key communications across several cross-functional groups
- Good at managing multiple work streams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders
- A fast learner, eager to learn about new solutions, technologies and processes
- Solid analytical thinking and problem solving capability
- Collaborative team player with the ability to shift gears quickly and efficiently
- Dependable, reliable with strong attention to detail
- Self-driven, professional, and proactive to take ownership of projects
- Strong communication skills, ability to own meetings and keep everyone on track
What the job involves
- As a Customer Success Manager, you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform
- You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities
- Drive customer engagement with and adoption of Persado, serving as a lead contact for Strategic accounts in the Financial Services and/or Fashion/Retail industry
- Drive the strategic development and execution of an account plan with a results-oriented, methodical approach that moves customers along a maturity path and delivers to their quarterly, semi-annual and annual objectives
- Act as a trusted advisor to the executive sponsor’s team, and expert on Persado products and testing methodologies: educate and onboard customers, develop users and supporters, build a story of program success, and advocate for customer needs
- Serve as point of escalation when customers are using our platforms and lead customer engagement including the following activities:
- Collaborating with marketing Directors, managers, and their teams at your customer account to identify and plan testing opportunities
- Leading weekly or semi-monthly status calls and other ad hoc working sessions (planning, support, results review). Contributing heavily to Quarterly Business Reviews and program governance meetings
- Being a primary owner of all daily communications with customers, including email or in-platform messaging, calls, virtual or in-person meetings as appropriate
- Identifying opportunities for process or product improvements to improve customer experience and outcomes
- Use creative problem-solving to manage multiple workstreams simultaneously and deliver results in a fast-paced environment
- Build a strong understanding of cross-channel digital marketing (email, web, search, social and other paid media, mobile, etc.)
- Travel to clients as needed (1-3 times per quarter on average)
Application process
- Kindly submit your CV in English
Our take
When a bank tries to persuade you to take out a new credit card, the marketing messages can be phrased an infinite of ways. The problem is that they have a limited amount of characters to convey their message.
Persado is an AI platform that lets businesses automate the way they generate digital marketing messages. It unlocks the value of the right words at every customer interaction, helping businesses to persuade its customers to perform an action. It has added generative AI features to its product line, allowing companies to generate precisely targeted copy in UI elements (for instance, the header of a eCommerce shopping cart page) to customers in real time.
Best Buy, Citi, Verizon Wireless and Neiman Marcus are just some of Persado's clients. However, their technology can be used beyond the corporate world. Persado works with public sector agencies which can use its tools to boost stakeholder engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2016
$30m
SERIES C
Jan 2015
$21m
SERIES B
Total funding: $66m
Company HQ
NoMad, New York, NY
Leadership
Alex Vratskides
(Co-Founder & CEO)After studying at Columbia University, Alex founded Upstream in 2000, where he has worked for over 20 years and currently serves as a Board Director. In December 2012, he co-founded Persado, working as CEO since.
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