Solutions Support Engineer, Wiz

Weekend 3rd Shift, US-EMEA

$108-148.5k

This role is eligible to participate in Wiz’s equity plan

AWS

Kubernetes

GCP

HTML

JavaScript

Python

GraphQL

Java

Linux

Azure

JSON

REST API

Junior and Mid level

Boston

Miami

New York

More information about location

Cloud security company

Be an early applicant

Cloud security company

501-1000 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Be an early applicant

$108-148.5k

This role is eligible to participate in Wiz’s equity plan

AWS

Kubernetes

GCP

HTML

JavaScript

Python

GraphQL

Java

Linux

Azure

JSON

REST API

Junior and Mid level

Boston

Miami

New York

More information about location

501-1000 employees

B2BSecurityEnterpriseSaaSCyber SecurityCloud Computing

Company mission

To help organizations create secure cloud environments that accelerate their businesses.

Job

Company

Role

Who you are

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology

Desirable

Experience with DevOps technologies
Familiar with REST APIs or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases

What the job involves

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting
Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
This is a 3rd shift position and the schedule is Saturday - Wednesday, 3am - 12pm ET

Our take

Originally founded in Israel – a hotbed for rapid growth cybersecurity companies of late – Wiz hit the headlines when it became the world’s fastest growing software company in Summer 2022. Incredibly, the company clocked up $180 million in annual recurring revenue in under two years since launching its first product, boasting major customers like Salesforce, Slack, BMW, and Asos.

It’s impressive enough that the startup was able to attract hundreds of millions in investment so early in its lifespan, but the fact that it was co-founded by a team of former Microsoft executives no doubt helped on this front. However, to generate this kind of revenue so soon is extremely rare.

The company has fueled its growth with aggressive hiring and product expansion, adding modules for Container and Kubernetes security, DSPM, and CDR - enabling organizations to further consolidate their cloud security program into a single, fully comprehensive platform.

Following its early 2023 Series D funding round, the company has reached a $10 billion valuation, officially making it the world's largest cybersecurity unicorn and it is the fastest SaaS company to achieve such a valuation.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2024

$1bn

SERIES E

Feb 2023

$300m

SERIES D

Total funding: $1.9bn

Company HQ

Chelsea, New York, NY

Leadership

Assaf Rappaport

(CEO)

Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.

Ami Luttwak

(CTO)

Was the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.

Yinon Costica

(VP of Product)

Was also Adallom's VP of Product. Joined Microsoft as Partner Director of Product Management, Cloud Security after its acquisition of Adallom.

Roy Reznik

(VP of R&D)

Is also the Co-founder & Master Distiller at Kataro Distillery. Before this they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.

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