Customer Success Manager, Circit
English Speaking
More information about location
Financial audit management platform
Open for applications
Financial audit management platform
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To verify the trusted source in every business transaction.
Role
Who you are
- Minimum 3 years’ experience in a high-volume SaaS organisation
- Exceptional communication skills and relationship building skills
- Experience managing contract renewal discussions and negotiations
- Experience targeting and exceeding customer growth targets
- Experience with CRM tools and Microsoft office suite
- Proven ability to identify and close deals
- Experience with managing an existing book of business
- An interest or experience in Fintech/Financial Services would be a bonus
- Spanish and English speaking
What the job involves
- We are looking for an experienced Customer Success Manager to help us manage and grow our european customer accounts, and build strong relationships with our key customer groups. You will have a territory of accounts from which to maximize sales to grow recurring revenue from existing customer relationships and to ensure strong retention rates through adoption and usage
- Develop strong relationships with existing customers to retain existing business and maximise net revenue retention through upsell opportunities
- Have responsibility for onboarding accounts, driving adoption to achieve perceived impact, managing account usage, and limiting churn
- Build relationships within each account, identifying key decision makers and champions, engaging for testimonial programmes, and developing sales strategy on identified growth opportunities to close deals
- Develop a deep understanding of our product to enable you to demo, train and communicate opportunities created by new features to retain and grow accounts
- Ensure that monthly and quarterly revenue targets are met
- Develop training, communication and sales collateral with support from the marketing team
- Manage customers on a proactive basis throughout the year with business reviews and communication programmes ensuring their satisfaction with the product
- Monitor and improve the health of all existing accounts, ensuring maintenance of key KPIs and objectives
Our take
Circit is an Irish fintech company providing auditors with a platform to verify company assets and liabilities in real-time. The first of its kind to be directly regulated for open banking under the PSD2 regulation, Circit is removing the traditional paper process and creating a more efficient and time-saving audit process that reduces the possible risk of corporate fraud in the global market.
Providing a platform for customers with several features, as well as offering an integrated workflow system, Circit is trusted in over 100,000 audits to make managing confirmation requests easier.
After gaining significant traction in the Irish market at an early stage, the company has since expanded its offerings to the UK and US markets, with plans to further develop its product. A promising fintech, Circit is addressing a great pain point in the audit process and has the potential to save its customers and their clientele time and resources, for a better future of auditing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2022
$7.7m
SERIES A
Jul 2020
$1.3m
SEED
Total funding: $9m
Company HQ
Dublin Docklands, Dublin, Ireland
Leadership
David Heath
(CEO)Previously worked as a Consultant/Audit Manager at Somers Murphy & Earl and as the Head of Finance and Operations at OCRex.
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