People Operations Manager, Stripe
$145.4-218.2k
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$145.4-218.2k
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 7+ years of HR operations, shared services, or related experience, preferably with a mix of experience in fast-growing technology companies and more established organizations
- 4+ year(s) of team leadership experience
- Proven ability to partner and influence leaders to help drive and align their people strategy and increase business results
- Exceptional customer-centric communication skills, both written and verbal
- Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
- Discretion and judgment handling confidential and sensitive data
Desirable
- PHR or SPHR certification
- Experience processing Workday (or other HRIS system) transactions across HR functions
- Experience with Salesforce (as a case/knowledge management system)
- Technical curiosity and interest in evolving trends in HR products and services
What the job involves
- As a GPS People Operations Manager, you’ll be leading part of the team that is at the heart of the HR experience at Stripe
- In this role, your mission will be to uphold and promote our core values and culture
- You will be responsible for managing our Specialized Operations team, who both partner with front line managers on all things people-related and execute on the coinciding operations processes on the back end
- You’ll partner closely with our People leaders and partners on the services we provide for them (processing transactions, responding to inquiries, conducting audits, improving the services we deliver, etc.)
- Provide leadership and guidance to a team of experienced Global People Support team members, with a focus on delivering exceptional results, expanding their HR expertise, and building their careers
- As the primary point-of-contact responsible for aligning on operational goals, partner with peer leads and other People teams, especially People Consultants and the Centralized Operations team in India
- Oversee case management, transaction processing, projects and programs, and ensure the fidelity of our People data
- Ensure the team delivers quality outcomes, keeping Stripes at the forefront of everything we do and adhering to established SLAs
- Be a subject matter expert for the areas we support and serve as a point of escalation
- Routinely look around corners, anticipating barriers and identifying areas for improvement and automation, using data to inform decision making
- Participate in ad hoc projects as assigned
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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