Senior Product Manager, Novo

• We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy
• 8+ years of experience of overall experience in the technology industry
• 4+ years of experience in fraud & risk financial services space
• 2+ years of experience in product management
• 1+ years of experience in heavy data-focused work
• Experience with risk and fraud teams applying data science to solve fraud problems
• Experience with small business financing or other financial products
• Proven track record delivering products with demonstrable contribution to business outcomes
• Comfortable in an ambiguous matrixed organization
• Analytical skills: You have a data-driven learning style and use quantitative information to make product decisions
• Technical mindset: You understand modern technologies and architectural patterns and how they can drive platform performance
• Collaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately
• Customer-centric: Experience shaping platform direction and execution based on developer and customer needs
• Strategic: Experience developing and driving key strategies that shaped an organization

Desirable

• You will join our team and work on the building blocks of everything Novo ships
• We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking
• You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money
• You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives
• At Novo, we believe in product discovery and definition as much as we do development and delivery
• Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A
• You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners
• Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movement
• Lead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirements
• Analyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risks
• Implement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systems
• Engage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer data
• Conduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholders
• Partner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops tooling
• Partner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructure
• Own OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market
• ​Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and services
• Manage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycle
• Creatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quickly
• Working with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finish
• Collaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud